The Guardian FAQ

Answers to your most common questions about The Guardian.

Quick, simple, and helpful information at a glance.

What should I do if I am unable to log into my theguardian account?
Make sure you are entering the correct email address and password. If you have forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
Why am I getting an error message saying "Invalid login credentials" when trying to log in?
This means that the email address or password you entered is incorrect. Double check and try again. If you continue to have trouble, you can reset your password by clicking on the "Forgot Password" link on the login page.
How can I report a problem with an article on theguardian?
Scroll to the bottom of the article and click on the "Report a problem with this article" link. This will open a form where you can provide details about the issue.
What should I do if I come across a broken link on theguardian?
You can report the broken link by filling out the "Report a problem with this article" form at the bottom of the article. Alternatively, you can contact theguardian's customer support for assistance.
Why is the website not loading properly?
This could be due to a temporary internet connection issue. Try refreshing the page or clearing your browser's cache and cookies. If the issue persists, try accessing the website from a different device or browser.
How can I change my email address or password on theguardian?
Log into your account and click on the "My Account" tab. From there, you can update your email address or password under the "Settings" section.
Can I comment on articles without creating an account?
No, you need to create an account in order to leave comments on articles.
Why are my comments not showing up on the article?
All comments are moderated before being published, so there may be a delay. If your comment violates the community guidelines, it may also be removed. Otherwise, contact theguardian's customer support for assistance.
How can I unsubscribe from theguardian's emails?
Scroll to the bottom of the email and click on the "unsubscribe" link. This will remove you from the email list.
What can I do if my theguardian subscription payment fails?
Make sure that your payment information is correct and there are sufficient funds in the account. If the issue persists, contact theguardian's customer support for assistance.
Why am I unable to access premium content even though I have a subscription?
Make sure that you are logged into the account associated with your subscription. If the issue persists, contact theguardian's customer support for further assistance.
How can I find past articles on theguardian website?
Use the search bar at the top of the website or click on the "Archive" tab in the menu. You can also use keywords in a search engine to find specific articles on theguardian.
Why can't I play videos on theguardian website?
Make sure your internet connection is stable and your browser is up to date. If the problem persists, try accessing the website from a different device or browser.
How can I report offensive comments on an article?
Click on the "Report this comment" option under the comment that you find offensive. This will flag the comment for moderation.
Can I share articles from theguardian on social media?
Yes, you can share articles by clicking on the social media icons located on the article page or by copying and pasting the article's URL into your social media post.
Why am I not receiving push notifications from the theguardian app?
Make sure that your device's push notification settings are enabled for the theguardian app. You can also check your device's notification settings to make sure the app is allowed to send notifications.
How can I find the print version of a newspaper article on theguardian?
The print version of articles is available in the "Print Edition" section on theguardian website. You can also request a copy from theguardian's customer support.
Why am I unable to download the theguardian app?
The app may not be available in your country or on your device. You can check the app's requirements and availability on your device's app store.
How can I report a technical issue with the theguardian app?
You can report any issues by clicking on the "Feedback" option in the app's settings. Alternatively, you can contact theguardian's customer support for assistance.
Can I access the full print version of the newspaper on theguardian website?
No, only a selection of articles from the newspaper are available on the theguardian website. You can subscribe to the print edition for full access.
Why am I unable to leave comments on some articles?
Comments may be disabled on certain articles to prevent spam or due to sensitive content. You can still engage with the article by sharing it on social media or contacting the author directly.
How often are articles updated on theguardian website?
Articles are updated throughout the day as new information becomes available. Make sure to refresh the page for the latest updates.
How can I find out about job opportunities at theguardian?
Job postings are available on the "Careers" section of the theguardian website. You can also follow theguardian's social media accounts for updates on job openings.
Can I cancel my theguardian subscription at any time?
Yes, you can cancel your subscription at any time by going to the "My Account" section and clicking on the "Cancel Subscription" option. Your subscription will remain active until the end of the current billing cycle.
How can I stay updated on the latest news from theguardian?
You can subscribe to theguardian's newsletter or follow their social media accounts for regular updates. You can also customize your preferences in the "My Account" section to receive notifications on topics that interest you.