The Local France FAQ

Answers to your most common questions about The Local France.

Quick, simple, and helpful information at a glance.

Why am I unable to access the local website?
The website may be experiencing technical difficulties or it could be temporarily down for maintenance. You can try accessing it again later or contact their customer support for further assistance.
How can I reset my password for the local website?
You can click on the "Forgot Password" link on the login page and follow the instructions to reset your password. If you do not receive an email with instructions, please check your spam folder.
Why does the local website show an error message when I try to complete a transaction?
This could be due to a server error or an issue with the payment processing system. Please try again later or contact customer support for help.
I am receiving a "404 error" message on the local website. What does that mean?
A 404 error means that the webpage you are trying to access cannot be found. This could be due to an incorrect URL or the page being removed.
How do I report a technical issue with the local website?
You can contact customer support or use the feedback form on their website to report any technical problems. Please provide details about the issue, such as what page or feature is not working and any error messages you may have received.
Why am I not receiving any emails from the local website?
Please check your spam or junk folder as the emails may have been filtered there. You can also add the local's email address to your contacts or whitelist to ensure their emails go to your inbox.
How can I update my account information on the local website?
You can log in to your account and go to the "My Profile" section to edit your personal information. Make sure to click "Save" after making any changes.
I accidentally made a duplicate order on the local website. Can I cancel one of them?
Yes, you can contact customer support and provide them with the order number and details of the duplicate order. They will be able to assist you in canceling one of the orders.
How can I track my order on the local website?
You can log in to your account and go to the "My Orders" section to view the status of your order. You can also track your package using the tracking number provided in the confirmation email.
Why do I keep getting an "incorrect username or password" error when trying to log in to the local website?
Please make sure that you are entering the correct login credentials. If you have forgotten your password, you can reset it using the "Forgot Password" link on the login page.
How do I leave a review for a product or service on the local website?
You can log in to your account and go to the "My Orders" section to find the product or service you wish to review. There should be an option to leave a review or rating.
Why am I unable to add items to my cart on the local website?
This could be a temporary issue with the website or a problem with your internet connection. Please try again later or contact customer support for assistance.
How long does it take to receive a response from customer support?
The response time may vary, but the local website strives to respond to all inquiries within 24 hours. Please note that responses may take longer during peak periods.
Can I make changes to my order after it has been placed?
Once an order has been submitted, you may not be able to make changes to it. However, you can contact customer support to inquire about any possible changes.
How can I find specific products on the local website?
You can use the search bar at the top of the website or browse through the categories to find the product you are looking for.
I am having trouble applying a discount code on the local website. What should I do?
Double-check that you have entered the code correctly and that it is still valid. If you continue to have trouble, please contact customer support for assistance.
How can I get a refund for a product I bought on the local website?
You will need to contact customer support and provide them with your order number and the reason for your refund request. They will be able to assist you further.
Why am I seeing a security warning when trying to access the local website?
This could be due to an outdated or unsupported browser. We recommend using a more up-to-date browser or contacting the local website for further assistance.
How do I change the language on the local website?
Most websites have a language selector option at the top or bottom of the page. If not, you can contact customer support for assistance.
Why am I getting a "page not found" error when clicking on a link on the local website?
The link may be broken or outdated. Please contact customer support and provide them with the link you are trying to access so they can fix it.
How can I subscribe to the local website's newsletter?
You may find a subscribe option on the website's homepage or during the checkout process. You can also contact customer support to subscribe to their newsletter.
Why am I unable to contact customer support through the chat feature on the local website?
This could be due to the chat feature being offline or experiencing technical difficulties. Please try again later or contact customer support through other channels, such as email or phone.
I received a damaged product from the local website. What should I do?
Please contact customer support and provide them with pictures of the damaged product and your order number. They will assist you in getting a replacement or refund.