TINE FAQ

Answers to your most common questions about TINE.

Quick, simple, and helpful information at a glance.

What is Tine?
Tine is a lightweight email and groupware program used for managing communication and collaboration within an organization.
How do I install Tine?
Tine can be installed on a server using the installation wizard provided by the Tine website.
I am unable to log in to Tine, what should I do?
Check your login credentials and make sure you are using the correct username and password. If the issue persists, try resetting your password.
What is the maximum size limit for email attachments in Tine?
The maximum size limit for email attachments in Tine is 50 MB.
How can I create a new email account in Tine?
To create a new email account, go to the Admin menu and select Manage Users. Click on the Create User button and fill in the required information.
I am getting a "Server not found" error, what does it mean?
This error occurs when Tine cannot establish a connection with the server. Check your internet connection and make sure the server is running.
Can I access Tine from my mobile device?
Yes, Tine is compatible with both iOS and Android devices. You can access it through a web browser or by downloading the Tine app.
How do I set up email forwarding in Tine?
Go to Settings > Email > Forwarding, and enter the email address you want to forward your emails to.
I cannot send emails, what could be the issue?
Make sure your outgoing server settings are correct. Also, check if your email address is not blocked or marked as spam by the recipient's email server.
Can I import contacts from other email providers to Tine?
Yes, you can import contacts from CSV files by going to Import/Export in the Contacts section.
Why am I getting a "Sending failed" error when trying to send an email?
This error occurs when the SMTP settings are not configured correctly. Double-check your server and port settings.
How often does Tine sync with my email server?
Tine automatically syncs with the email server every 5 minutes. You can also manually sync by clicking on the "Sync" button.
Is Tine compatible with Microsoft Outlook?
Yes, Tine supports IMAP, POP3, and SMTP protocols, making it compatible with Outlook.
Can I set up email signatures in Tine?
Yes, you can create and manage email signatures by going to Settings > Email > Signatures.
I am not receiving any emails, what should I do?
Check your inbox filters to make sure emails are not being redirected to a different folder. Also, check if the email address is not blocked or marked as spam.
How do I access the Tine admin panel?
The admin panel can be accessed by adding "/admin" at the end of your Tine URL.
Is it possible to create folders for organizing emails in Tine?
Yes, you can create folders by right-clicking on the top-level mailbox and selecting "Create folder."
Why do I keep receiving duplicate emails in Tine?
This could be because of incorrect settings in your email client. Make sure you have not set up multiple accounts for the same email address.
Can I access Tine from multiple devices?
Yes, you can access Tine from multiple devices as long as you have a stable internet connection.
How do I delete an email account in Tine?
You can delete an email account by going to Admin > Manage Users and selecting the account you want to delete. Click on the Delete button at the bottom of the page.
What is 2-factor authentication in Tine?
2-factor authentication is an added security feature in Tine that requires a second form of verification, such as a code or a fingerprint, in addition to a password for logging in.
How can I change my Tine admin password?
You can change the admin password under Admin > Modify admin password.
Why am I unable to import contacts from a CSV file?
Make sure the CSV file is properly formatted and that all required fields are included. You can refer to the Tine documentation for the correct format.
Is it possible to change the default theme in Tine?
Yes, you can change the default theme under Settings > Appearance > Theme and select a different theme.
I am unable to save changes on my Tine account, what could be the issue?
The issue could be due to a temporary server error. Try refreshing the page or logging out and logging back in again.
How can I report a bug or suggest a feature for Tine?
You can report bugs or suggest features through the Tine website's support page.
Is Tine open-source?
Yes, Tine is an open-source software licensed under Affero GPL. You can access the source code on Github.