TiVo FAQ

Answers to your most common questions about Tivo.

Quick, simple, and helpful information at a glance.

What is TiVo?
TiVo is a digital video recorder that allows you to record, pause, rewind, and fast-forward live television.
Why is my TiVo not recording my scheduled shows?
There could be several reasons for this, such as a faulty cable connection, low signal strength, or insufficient storage space. Try restarting your TiVo and checking your cable connections. If the issue persists, contact your cable provider for further assistance.
How do I restart my TiVo?
You can restart your TiVo by pressing and holding the power button on the remote or unplugging the power and plugging it back in.
Why am I experiencing poor video or audio quality on my TiVo?
This could be due to a weak or unstable internet connection. Try restarting your TiVo and reconnecting to your network. If the problem persists, contact your internet service provider for assistance.
Can I use my TiVo without a subscription?
No, a subscription is required to access and use TiVo's features and services.
Why am I getting a "No Signal" error message on my TiVo?
This could be caused by a loose cable connection, incorrect input or channel setting on your TV, or a faulty HDMI cable. Check all your connections and make sure the correct input is selected on your TV.
How do I transfer recorded shows from my old TiVo to a new one?
You can transfer recorded shows using the TiVo Desktop software or by using a TiVo Bridge device.
Why am I unable to fast-forward or rewind during a live TV show?
This feature is only available when watching a recorded show. Make sure you are watching a recorded show and not live TV.
Can I access my TiVo remotely?
Yes, you can access your TiVo remotely using the TiVo app on a smartphone, tablet, or computer.
Why am I unable to access certain channels or content on my TiVo?
This could be due to parental control settings, channel blocking, or a subscription limit. Check your settings or contact your cable provider for assistance.
How do I add or remove channels from my TiVo subscription?
You can add or remove channels from your TiVo subscription by contacting your cable provider.
Can I watch my TiVo recordings on multiple devices?
Yes, you can stream your TiVo recordings on multiple devices by setting up the TiVo Stream device.
How do I troubleshoot a frozen or unresponsive TiVo?
First, try restarting your TiVo. If that does not work, check your network connection and make sure your TiVo is in range of your router. If the issue persists, contact the TiVo support team for further assistance.
Can I cancel my TiVo subscription at any time?
Yes, you can cancel your TiVo subscription at any time. However, some cancellation fees may apply.
Why is my TiVo not connecting to the internet?
This could be due to a weak or unstable internet connection. Try restarting your TiVo and reconnecting to your network. If the problem persists, contact your internet service provider for assistance.
How do I access on-demand content using my TiVo?
You can access on-demand content by selecting the TiVo Central button on your remote, then selecting "Find TV, Movies & Videos."
Why am I not receiving any new programming guide information on my TiVo?
This could be due to an outdated software version. Make sure your TiVo is running the latest software update. If the issue persists, contact the TiVo support team for further assistance.
Can I re-order the channels on my TiVo guide?
Yes, you can re-order the channels by selecting "Channel List" on the TiVo Central screen and using the arrow buttons on your remote to move the channels.
How do I set parental controls on my TiVo?
You can set parental controls on your TiVo by accessing the "Settings" menu and selecting "Parental Controls." Then, follow the prompts to set a PIN and choose the level of restrictions.
Can I record two shows at the same time on my TiVo?
Depending on your TiVo model, you may be able to record up to six shows at the same time. Check your TiVo user manual for more information.
Why is my TiVo remote not working?
This could be due to dead batteries or a faulty remote. Try replacing the batteries and if the issue persists, contact the TiVo support team for assistance.
How do I know if my TiVo is recording my show?
You can check if your TiVo is recording a show by pressing the TiVo button on your remote and selecting "My Shows." If the show is listed with a red dot next to it, it is currently being recorded.
Can I transfer my TiVo recordings to an external hard drive?
No, TiVo recordings cannot be transferred to an external hard drive.
Why am I seeing a "V52" error message on my TiVo?
This is a common error that can be fixed by restarting your TiVo. If the issue persists, contact the TiVo support team for assistance.
How do I view my TiVo's storage capacity?
You can view your TiVo's storage capacity by pressing the TiVo button on your remote and selecting "System Information."
Can I connect my TiVo to a home theater system?
Yes, you can connect your TiVo to a home theater system using an HDMI cable or audio cables.
How do I add apps or streaming services to my TiVo?
To add streaming apps, press the TiVo button on your remote, select "Apps," and then "Browse Apps." From there, you can browse and download available apps.
Why am I getting a "Temporary Network Issue" error message on my TiVo?
This could be due to a temporary connectivity issue. Try restarting your TiVo and reconnecting to your network. If the problem persists, contact your internet service provider for assistance.
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