What is Toolstation?
Toolstation is a supplier of tools, hardware, and building supplies for both trade and DIY customers.
How can I contact Toolstation customer service?
You can contact Toolstation customer service by phone, email, or through their online chat feature.
What payment methods does Toolstation accept?
Toolstation accepts major credit and debit cards, PayPal, and Apple Pay as forms of payment.
Can I track my order from Toolstation?
Yes, you can track your order by logging into your Toolstation account or by using the tracking number provided in your order confirmation email.
What should I do if I receive a damaged or incorrect item from Toolstation?
If you receive a damaged or incorrect item, please contact Toolstation customer service right away for assistance in resolving the issue.
Does Toolstation offer free shipping?
Toolstation offers free shipping for orders over a certain amount, which may vary by location. You can check the current free shipping threshold on their website.
How do I return an item to Toolstation?
You can return an item to Toolstation by following the returns process outlined on their website or by contacting customer service for assistance.
Can I cancel my order from Toolstation?
Yes, you can cancel your order as long as it has not yet been dispatched for delivery. If your order has already been dispatched, you can still return the items for a refund.
Does Toolstation have physical stores?
Yes, Toolstation has physical stores located throughout the UK.
Are there any exclusions for the Toolstation return policy?
Toolstation does not accept returns for custom or special order items, perishable goods, or items that have been used or installed.
Can I use my trade account online for Toolstation purchases?
Yes, you can use your trade account for online purchases by linking it to your online account.
What do I do if I forget my Toolstation password?
If you forget your password, you can use the "forgot password" feature on the login page to reset it.
Why am I having trouble logging into my Toolstation account?
You may be having trouble logging into your Toolstation account if your login information is incorrect or if your account has been suspended. Try resetting your password or contacting customer service for assistance.
How can I find the nearest Toolstation store to me?
You can use the store locator feature on the Toolstation website to find the nearest store to your location.
What should I do if my discount code is not working on Toolstation?
If your discount code is not working, double-check that it has been entered correctly and that it is still valid. If you are still having trouble, contact customer service for assistance.
How do I sign up for a Toolstation trade account?
You can sign up for a Toolstation trade account by filling out the application form on their website and submitting it to the trade team for review.
Can I order items from Toolstation for delivery outside of the UK?
No, Toolstation only delivers within the UK and Ireland.
Why am I seeing an "out of stock" message for the item I wish to purchase?
The item may be currently out of stock. You can sign up for stock notifications on the product page to be alerted when it becomes available again.
Can I check the stock availability of an item in my local Toolstation store?
Yes, you can check the stock availability of an item in your local store by using the store locator feature on the website.
Why is my order from Toolstation taking longer to be delivered than the estimated delivery time?
Your order may be delayed due to unforeseen circumstances, such as high demand or delivery disruptions. You can contact customer service for more information on your specific order.
Do I need an account to make a purchase from Toolstation?
No, you can make a purchase from Toolstation as a guest. However, creating an account allows for faster checkout and order tracking.
How do I find the product code for an item on Toolstation's website?
The product code can be found on the product page or email confirmation for your order.
Can I change or add items to my order after it has been placed?
Once an order has been placed, you cannot change or add items. You will need to place a new order.
Why am I seeing a "page not found" error on Toolstation's website?
This error may occur if the page you are trying to access has been moved or deleted. Try refreshing the page or contacting customer service for assistance.
What should I do if my order is missing an item?
If your order is missing an item, please check your order confirmation email to ensure the item was included in the order. If it was and is still missing, contact customer service for assistance.
Why am I seeing a "payment declined" message when trying to make a purchase on Toolstation?
Your payment may have been declined due to incorrect payment information or insufficient funds. Try checking your payment details or contacting your bank for more information.
