Travelocity FAQ

Answers to your most common questions about Travelocity.

Quick, simple, and helpful information at a glance.

How do I cancel my flight booking on Travelocity?
To cancel your flight booking, you can log in to your account on Travelocity and go to the Upcoming Trips section. From there, you can select the booking you want to cancel and follow the prompts.
Can I get a refund for my cancelled flight?
It depends on the airlines cancellation policy and the type of ticket you purchased. You can check the cancellation policy for your specific booking on Travelocity or contact the airline directly.
I received an error message while trying to book my flight, what should I do?
If you received an error message, its best to wait a few minutes and try again. If the error persists, you can contact Travelocitys customer support for assistance.
How do I change the dates of my flight on Travelocity?
You can change your flight dates by logging in to your account on Travelocity and selecting the Change Flight option in the Upcoming Trips section. Keep in mind that there may be fees associated with changing your flight dates.
Im trying to book a flight, but my credit card keeps getting declined. What could be the issue?
There could be several reasons for your credit card getting declined, such as incorrect information, insufficient funds, or a hold placed by your bank. Its best to contact your bank directly to resolve the issue.
What forms of payment does Travelocity accept?
Travelocity accepts major credit cards, including Visa, Mastercard, American Express, and Discover, as well as debit cards, PayPal, and gift cards.
How can I find the cheapest flights on Travelocity?
There are a few ways to find the cheapest flights on Travelocity. You can use the Flexible Dates feature, set up price alerts, and be open to flying during off-peak times.
Can I book a multi-city trip on Travelocity?
Yes, you can book a multi-city trip on Travelocity by selecting the Multi-City option on the homepage and entering your desired destinations and dates.
I didnt receive a confirmation email for my booking, what should I do?
You can check your junk/spam folder to see if the confirmation email ended up there. If not, you can contact Travelocitys customer support for assistance.
Can I purchase travel insurance through Travelocity?
Yes, you can purchase travel insurance through Travelocity when booking your trip. Just select the option during the booking process.
I want to make changes to my hotel reservation. How can I do that?
You can log in to your account on Travelocity and go to the Upcoming Trips section. From there, you can select your hotel reservation and make any necessary changes.
I need to find my itinerary number, where can I find it?
Your itinerary number should be included in your confirmation email. You can also log in to your account on Travelocity and find it in the Upcoming Trips section.
I canceled my hotel reservation, but I havent received a refund yet. When can I expect it?
Refunds can take 7-10 business days to process, depending on your bank. If you havent received a refund after that time, you can contact Travelocitys customer support for assistance.
Can I book a rental car through Travelocity?
Yes, you can book a rental car through Travelocity by selecting the Car option on the homepage and entering your desired location, dates, and times.
I see different prices for the same hotel on different websites. Why is that?
Prices for hotels can vary depending on the website and availability. Its always best to compare prices across different websites to find the best deal.
How do I add my frequent flyer number to my flight booking?
You can add your frequent flyer number during the booking process or by logging in to your account on Travelocity and selecting the Add frequent flyer number option in the Upcoming Trips section.
I forgot my password for my Travelocity account, how can I reset it?
You can reset your password by clicking on the Forgot Password link on the login page and following the prompts. You will receive a link to reset your password via email.
Can I book a package deal on Travelocity?
Yes, you can book a package deal on Travelocity by selecting the Vacation Packages option on the homepage and entering your desired destination, dates, and preferences.
My flight was canceled by the airline, what do I do now?
If your flight was canceled by the airline, you can contact Travelocitys customer support for assistance with rebooking or getting a refund.
I found a cheaper flight after booking on Travelocity. Can I get a refund for the difference?
Travelocitys Lowest Price Guarantee applies to flights, hotels, and car rentals. If you find a lower price for the same booking within 24 hours, you can submit a claim for a refund of the difference.
Im having trouble printing my boarding pass. What could be the issue?
There could be technical issues with your printer or connection, or the airline might require you to check-in at the airport. Its best to contact the airline directly for assistance.
Is it possible to add travel insurance to my booking after Ive already made the reservation?
It depends on the specific travel insurance policy. You can check with Travelocitys customer support or the insurance provider to see if you can add insurance after booking.
I have a question that is not listed here. How can I contact Travelocitys customer support?
Travelocitys customer support team can be contacted 24/7 through the Contact Us link on their website or by calling 1-855-231-3420.
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