What is Trengo?
Trengo is a communication platform that helps businesses manage their communication across multiple channels.
How do I sign up for Trengo?
You can sign up for Trengo by visiting their website and filling out the registration form.
I can't log into Trengo. What should I do?
First, make sure you are using the correct login credentials. If you are still unable to log in, try resetting your password or contacting Trengo's support team for assistance.
Can I use Trengo on my mobile device?
Yes, Trengo has a mobile app available for both iOS and Android devices.
What types of communication channels does Trengo support?
Trengo supports email, social media, live chat, and WhatsApp, among others.
I'm receiving an error message when trying to connect my email account to Trengo. What should I do?
Make sure you are using the correct email settings and that your account is set up for IMAP access. If you continue to have issues, reach out to Trengo's support team for assistance.
How can I add team members to my Trengo account?
You can add team members by going to the "settings" tab in your Trengo account and clicking on "invite user."
Can I create custom labels in Trengo?
Yes, you can create custom labels to organize your conversations in Trengo.
I accidentally deleted a conversation. Can I retrieve it?
Yes, deleted conversations can be found in the "trash" folder in your Trengo account.
Can I see a full conversation history with a customer in Trengo?
Yes, all communication with a customer is stored in their customer profile for easy access.
Is there a limit to the number of conversations I can have in Trengo?
No, there is no limit to the number of conversations you can have in Trengo.
How do I set up a chatbot in Trengo?
You can set up a chatbot by going to the "settings" tab in your Trengo account and selecting "chatbots" from the menu.
Can I integrate Trengo with other tools and platforms?
Yes, Trengo offers integrations with popular tools such as Salesforce, Shopify, and Zendesk.
What is the difference between a "team" and a "channel" in Trengo?
A team is a group of users who work together, while a channel is a specific communication channel, such as email or social media.
My chatbot isn't functioning correctly. What could be the problem?
There could be various reasons for your chatbot not functioning correctly, such as incorrect settings or integration issues. Check your settings and try again, or reach out to Trengo's support team for assistance.
How can I track the performance of my team in Trengo?
You can track your team's performance by utilizing Trengo's reporting features, which provide metrics on response times, conversations, and resolution rates.
Is there a way to organize conversations by priority in Trengo?
Yes, you can use Trengo's tags and labels to prioritize conversations and ensure important ones are addressed first.
My WhatsApp messages aren't being received in Trengo. What should I do?
Make sure you have integrated your WhatsApp account correctly. If you continue to have issues, contact Trengo's support team for assistance.
How can I schedule messages to be sent at a later time in Trengo?
You can schedule messages by using the "delayed message" feature in Trengo.
My email signature is not showing up in my outgoing emails. How can I fix this?
Make sure you have added your email signature in the "signature" settings under the "settings" tab in your Trengo account.
Can I use Trengo to make outbound calls?
No, Trengo is not currently equipped for outbound calls.
My messages are not being sent to my customers. What could be the issue?
Check your internet connection and make sure your communication channels are set up correctly. If the issue persists, reach out to Trengo's support team.
How can I customize the appearance of my chats in Trengo?
You can edit the design and layout of your chats by using the "appearance" settings in your Trengo account.
Can I use Trengo for customer support in multiple languages?
Yes, you can set up language preferences in your customer profiles to communicate with them in their preferred language.
I am not receiving notifications for new messages in Trengo. What should I do?
Make sure your notification settings are enabled and that your email is not in spam or junk folders. If the issue persists, contact Trengo's support team.
Is it possible to delete my Trengo account?
Yes, you can delete your Trengo account by going to the "settings" tab and selecting "delete account" at the bottom of the page.
Can I export my conversation history from Trengo?
Yes, you can export conversations by going to the "conversations" tab in your Trengo account and selecting "export."
Are there any tutorials or resources available to help me learn and use Trengo?
Yes, Trengo offers a comprehensive help center with articles and tutorials, as well as a support team available to assist with any questions or issues.
