TripIt FAQ

Answers to your most common questions about TripIt.

Quick, simple, and helpful information at a glance.

What is TripIt and how does it work?
TripIt is a travel organization app that helps you manage your travel plans by automatically creating a master itinerary with all your trip details in one place. It works by scanning your confirmation emails and organizing the information into a user-friendly itinerary.
How do I sign up for TripIt?
You can sign up for TripIt by downloading the app or visiting their website and creating an account. You will need to provide your email address and create a password to get started.
Can I use TripIt for all types of travel plans, including flights, hotels, and car rentals?
Yes, TripIt can handle all types of travel plans and can automatically add them to your itinerary.
I did not receive a confirmation email for my trip. Can I still add it to my TripIt itinerary?
Unfortunately, TripIt can only add trips that have a confirmation email. If you did not receive one, you will have to manually add the trip to your itinerary.
How do I edit or delete a trip in my TripIt itinerary?
To edit or delete a trip, open the trip in your itinerary and click on the Edit or Delete button in the top right corner. You can also make changes by clicking on any individual piece of information within the trip, such as the flight details or hotel reservation.
I accidentally deleted a trip from my TripIt itinerary. Is there a way to recover it?
Yes, if you have a premium TripIt account you can recover deleted trips by going to your account settings and clicking on Deleted Trips. From there, you can select the trip you want to restore.
I am having trouble adding a trip to my itinerary. What can I do?
Try refreshing the app or website and make sure you are connected to the internet. If the problem persists, you can contact TripIt customer support for assistance.
Can I share my TripIt itinerary with my travel companions?
Yes, you can share your itinerary with others by clicking on the Share button in your trip and entering their email address.
How can I view my TripIt itinerary offline?
If you have a premium TripIt account, you can download your itinerary to access it offline. Otherwise, you will need an internet connection to view your itinerary.
I am not receiving email notifications for my upcoming trip. What should I do?
Check your email settings in your TripIt account to make sure you have chosen to receive notifications. You can also check your spam or junk folder to see if the emails are landing there.
Is there a way to view past trips in my TripIt itinerary?
Yes, you can view past trips by clicking on the Past Trip tab in your itinerary.
I am unable to upload my travel documents to my TripIt itinerary. What could be the issue?
Make sure the document is in a compatible format, such as PDF, and is not too large (under 5MB). If you are still having issues, contact TripIt customer support for assistance.
Can I add activities and notes to my TripIt itinerary?
Yes, you can add notes and activities to your itinerary by clicking on the Add Plan button and choosing the appropriate option.
My credit card was charged twice for my TripIt subscription. Can I get a refund?
You can request a refund for duplicate charges by contacting TripIt customer support with proof of the double charge.
Is TripIt available in different languages?
Yes, TripIt is available in multiple languages including English, Spanish, French, German, and Italian.
I am seeing trip alerts for a trip that I already completed. How do I stop these alerts?
You can disable trip alerts for past trips by clicking on the Past Trip tab in your itinerary and clicking on the Disable Alerts button.
Can I use TripIt with multiple email addresses?
Yes, you can use TripIt with multiple email addresses by adding each one as a connected account in your TripIt settings.
What happens if my travel plans change after I have added them to my TripIt itinerary?
TripIt automatically updates your itinerary with any changes made to your travel plans, such as flight delays or hotel reservations.
How secure is TripIt?
TripIt takes the privacy and security of its users' information seriously and uses industry-standard encryption to protect all data.
Can I access my TripIt itinerary on multiple devices?
Yes, you can access your itinerary on any device that has the TripIt app or through the TripIt website.
Is there a way to print my TripIt itinerary?
Yes, you can print your itinerary by clicking on the More button in your trip and selecting Print Trip.
I received an error message while trying to add a trip. What should I do?
If the error message is not clear, you can contact TripIt customer support for assistance. You can also check out their help page for troubleshooting steps.
Can I use TripIt for business travel?
Yes, TripIt offers a separate version of the app specifically for business travelers, called TripIt for Teams.
Is there a limit to the number of trips I can add to my TripIt itinerary?
There is no limit to the number of trips you can add to your itinerary, but there is a limit of 5 active trips for free accounts.
How frequently does TripIt update my itinerary with changes?
TripIt updates your itinerary in real-time, so any changes made to your travel plans will be reflected immediately.
I am having trouble logging into my TripIt account. What can I do?
Try resetting your password or contact TripIt customer support for additional help.