What should I do if I am unable to log in to my truelancer account?
Make sure you are using the correct login credentials and check your internet connection. If the issue persists, try resetting your password or contact truelancer support for further assistance.
Why am I not receiving any project notifications?
Check your notification settings and make sure they are turned on for projects. Also, check your spam or junk folder in case the notifications are going there.
How can I improve my ranking on truelancer?
You can improve your ranking by completing projects on time, getting positive reviews from clients, and continually updating your profile with relevant skills and experience.
What are the payment options available on truelancer?
Truelancer accepts payments through PayPal, credit/debit cards, and bank transfers. Clients can also make payments through the truelancer wallet.
Why was my project proposal rejected?
Your proposal may have been rejected due to the client choosing another freelancer, your bid being too high, or not meeting the client's requirements. Take feedback from the client and improve your proposals for future projects.
How can I withdraw my earnings from truelancer?
You can withdraw your earnings by going to the "Wallet" section and clicking on "Withdraw". Truelancer offers multiple withdrawal options such as PayPal, bank transfer, and Payoneer.
What should I do if my client is not responding?
Try sending them a polite reminder message. If they still do not respond, you can contact truelancer support for assistance.
How can I report a fraudulent client?
If you suspect a client of fraud, you can report them by going to the project page and clicking on "Report" under the client's profile. You can also contact truelancer support with any evidence you have.
What is the cancellation policy for projects on truelancer?
The cancellation policy may vary depending on the project and the terms agreed upon by the client and freelancer. It is best to discuss cancellation terms before starting a project.
I cannot upload files to the project page. What should I do?
Make sure the file size does not exceed the maximum limit (25 MB) and that the file type is supported. If the problem persists, contact truelancer support for assistance.
How can I dispute a milestone or payment on truelancer?
You can dispute a milestone or payment by going to the project page and clicking on "Dispute" under the milestone or payment in question. Provide evidence and details to support your dispute.
Is there a fee for joining truelancer?
No, truelancer does not charge any fees for joining. However, there are transaction fees for withdrawals and project fees for clients.
What should I do if I accidentally deleted a project or milestone?
You can contact truelancer support for assistance. If the project or milestone has already been completed, you can request the client to rehire you, and both parties can recreate the project or milestone.
Why was my profile suspended?
Your profile may have been suspended if you violated truelancer's terms and conditions or if there were reports of spam or fraudulent activity.
How can I recover a deleted project or milestone?
Unfortunately, deleted projects or milestones cannot be recovered. Please be careful when deleting items.
Can I transfer my truelancer earnings to another user?
No, truelancer does not allow transfers of earnings between users. Withdrawals can only be made to a verified account under your name.
What is the process for resolving a dispute on truelancer?
The dispute resolution process involves providing evidence and reaching a mutual agreement between the client and freelancer. If an agreement cannot be reached, truelancer support will assist in finding a resolution.
How can I update or edit my profile information?
Log in to your truelancer account and go to the "Profile" section. Click on the pencil icon next to the information you want to update.
How can I delete my truelancer account?
To delete your truelancer account, go to the "Settings" section and click on "Delete Account". Follow the prompts to confirm the deletion.
Why was my project suspended?
Your project may have been suspended if it violated truelancer's terms and conditions or if there were reports of spam or fraudulent activity.
How can I contact a freelancer or client?
You can contact a freelancer or client by sending them a message through the project page or going to their profile and clicking on "Contact".
Is there a time limit for submitting work on a milestone?
This may vary depending on the project and the terms agreed upon by the client and freelancer. It is best to discuss submission deadlines before starting a milestone.
How can I leave feedback for a freelancer or client?
You can leave feedback by going to the completed project page and clicking on "Leave Feedback".
Can I use a different payment method than the one listed by the client?
It is best to discuss payment methods with the client before starting a project. If they agree to a different payment method, it can be discussed and agreed upon in the project terms.
How can I invite a freelancer to a private project?
You can invite a freelancer to a private project by clicking on the "Invite freelancers" button on the project page and selecting the freelancer you wish to invite.
What is truelancer's policy on freelancers working with multiple clients?
Freelancers are free to work with multiple clients on truelancer. However, it is essential to communicate any potential conflicts of interest to clients and manage workload efficiently.
Can I negotiate with a client for a higher budget?
Yes, you can negotiate project terms and budgets with clients. However, it is important to stick to the agreed-upon terms once a project has been awarded.
