What should I do if I encounter an error message while booking a flight on turkishairlines.com?
If you receive an error message while booking a flight, please make sure you have entered all information correctly and try again. If the problem persists, you can contact our customer service for assistance.
How do I check the status of my flight on turkishairlines.com?
You can check the status of your flight by entering your flight number or departure and arrival airports on the Flight Status page on our website.
What do I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, please contact our customer service for assistance. You may also check the flight status page on our website for updates.
Can I change my flight date or time on turkishairlines.com?
Yes, you can change your flight date or time on our website by clicking on the "Manage reservations" tab and following the prompts. Please note that fees may apply for any changes made to your flight.
How do I request a refund for a cancelled flight on turkishairlines.com?
You can request a refund for a cancelled flight by visiting the "Manage reservations" tab on our website and following the prompts. However, please note that the refund process may take some time.
What is the baggage allowance for my flight on Turkish Airlines?
The baggage allowance for your flight may vary depending on your destination, ticket class, and frequent flyer status. You can check your baggage allowance on our website or by contacting our customer service.
Can I add extra baggage to my flight on turkishairlines.com?
Yes, you can add extra baggage to your flight by visiting the "Manage reservations" tab on our website and following the prompts. Please note that fees may apply for any additional baggage.
What forms of payment are accepted on turkishairlines.com?
We accept credit and debit cards, bank transfers, and other forms of electronic payment on our website. You can see a full list of accepted payment methods during the booking process.
How do I sign up for a Turkish Airlines frequent flyer account?
You can sign up for a Turkish Airlines frequent flyer account by visiting our Miles&Smiles page on our website. You will need to provide your personal information and select a username and password.
I forgot my Miles&Smiles account password. What should I do?
If you forgot your Miles&Smiles account password, you can reset it by clicking on the "forgot password" link on our Miles&Smiles login page and following the prompts.
Can I earn Miles&Smiles points for flights booked on turkishairlines.com?
Yes, you can earn Miles&Smiles points for flights booked on our website as long as you are a member of our frequent flyer program.
How do I redeem Miles&Smiles points for a flight on Turkish Airlines?
You can redeem Miles&Smiles points for flights on Turkish Airlines by logging into your Miles&Smiles account on our website and selecting the flight you would like to book with points.
What is the Star Alliance and how does it affect my travels on Turkish Airlines?
The Star Alliance is a global airline network of 26 member airlines, including Turkish Airlines. As a member of the alliance, you can enjoy various benefits such as earning and using frequent flyer points on member airlines, and accessing airport lounges. You can learn more about the Star Alliance on our website.
How do I make a special service request for my flight on Turkish Airlines?
You can make special service requests, such as a meal preference or wheelchair assistance, by visiting the "Manage reservations" tab on our website and following the prompts. You can also contact our customer service for assistance.
Are there any restrictions on carrying liquids or electronics on Turkish Airlines flights?
Yes, there are restrictions on the amount of liquids and the types of electronics that can be carried on board our flights. Please visit our website or contact our customer service for more information.
Do I need a visa to travel to my destination with Turkish Airlines?
The visa requirements for your destination may vary depending on your nationality. Please check our visa information page on our website or contact the embassy or consulate of your destination country for more information.
How can I book a hotel or car rental on turkishairlines.com?
You can book a hotel or car rental through our website by clicking on the "Hotels" or "Cars" tab and following the prompts. You can also contact our customer service for assistance.
Can I make changes to my hotel or car rental reservation booked through turkishairlines.com?
Yes, you can make changes to your hotel or car rental reservation by visiting the "Manage reservations" tab on our website or contacting our customer service. Please note that fees may apply for any changes made.
How do I use a promotional code on turkishairlines.com?
You can use a promotional code during the booking process on our website by entering the code in the designated field. Please note that promotional codes may have terms and conditions that apply.
I didn't receive my booking confirmation email. What should I do?
If you did not receive your booking confirmation email, please check your spam or junk folder. If it is not there, you can contact our customer service for assistance.
Can I cancel my flight on Turkish Airlines?
Yes, you can cancel your flight by visiting the "Manage reservations" tab on our website and following the prompts. However, please note that fees may apply and the refund process may take some time.
How do I contact Turkish Airlines customer service?
You can contact Turkish Airlines customer service by visiting the "Contact Us" page on our website and selecting the appropriate contact information for your inquiry or issue.
Is turkishairlines.com available in languages other than English?
Yes, our website is available in multiple languages, including Turkish, Arabic, German, and French. You can select your preferred language at the top of the website.
What should I do if I encounter technical difficulties on turkishairlines.com?
If you encounter technical difficulties on our website, please try clearing your browser's cache and cookies or using a different web browser. If the issue persists, you can contact our customer service for assistance.
Can I book a flight for an unaccompanied minor on turkishairlines.com?
No, bookings for unaccompanied minors must be made through our customer service or at a Turkish Airlines sales office. Please note that additional fees and special requirements may apply.
How do I file a complaint or provide feedback to Turkish Airlines?
You can file a complaint or provide feedback by visiting the "Contact Us" page on our website and selecting the appropriate contact information. You may also submit feedback through our mobile app or at our sales offices.
