What does the error message "Incorrect username or password" mean?
This error message means that the credentials you entered to log into your Unicaja account are not correct. Please double-check and try again, or reset your password if needed.
How can I reset my password for my Unicaja account?
You can reset your password by clicking on the "Forgot password" link on the login page and following the instructions. You may need to provide your ID or other personal information for security purposes.
Why am I getting a "Session expired" error on the Unicaja website?
This error occurs when your current session has timed out due to inactivity. Please log in again to continue using the website.
How can I check my account balance with Unicaja?
You can check your account balance by logging into your Unicaja account through their website or mobile app, or by using an ATM.
I'm trying to make a transfer, but I keep getting a "transaction declined" error. What should I do?
First, make sure you have enough funds in your account to cover the transfer. If the issue persists, contact Unicaja's customer service for assistance.
What should I do if I suspect unauthorized activity on my Unicaja account?
If you notice any suspicious activity on your account, contact Unicaja immediately and follow their instructions for reporting fraud.
How can I request a new debit or credit card from Unicaja?
You can request a new card by logging into your account and following the instructions, or by contacting Unicaja's customer service.
What should I do if my Unicaja card is lost or stolen?
If your card is lost or stolen, report it to Unicaja's customer service immediately to block the card and prevent unauthorized use.
Why am I unable to access my Unicaja account online?
There could be various reasons for this, such as technical issues or maintenance. You can check Unicaja's social media accounts or contact their customer service for more information.
How can I pay my Unicaja credit card bill?
You can pay your credit card bill by logging into your account and selecting the "Payments" option, or by setting up automatic payments through your bank.
I'm having trouble making an online purchase with my Unicaja card. What could be the problem?
There could be various reasons for this, such as insufficient funds, an incorrect card number, or a technical issue with the merchant's website. Please contact Unicaja's customer service for assistance.
Can I use my Unicaja debit or credit card internationally?
Yes, you can use your card internationally. However, it's recommended to inform Unicaja and set a travel notice if you plan to use the card abroad to avoid any issues.
How can I open a new account with Unicaja?
You can open a new account with Unicaja by visiting a branch in person or by filling out an online application on their website.
What is Unicaja's SWIFT code?
Unicaja's SWIFT code is UCJAES2MXXX.
I've forgotten my Unicaja username. Can you help me retrieve it?
Unfortunately, usernames cannot be retrieved for security reasons. You will need to contact Unicaja's customer service and provide your personal information to reset your username.
I've received an email/text message claiming to be from Unicaja, asking for my personal information. Is this legitimate?
No, Unicaja will never ask for your personal information via email, text message, or phone call. Do not respond to these messages and report them to Unicaja's customer service immediately.
How can I enroll in Unicaja's online banking?
To enroll in online banking, you will need to have an active Unicaja account. You can then register for online banking through their website or mobile app.
Can I download my account statements from the Unicaja website?
Yes, you can download your account statements by logging into your account and selecting the "Statements" option.
I'm trying to make a transfer to a foreign account but I keep getting a "invalid IBAN" error. What should I do?
Make sure you have entered the correct IBAN for the recipient's account. IBANs should be 24 characters long and consist of both letters and numbers. If the issue persists, contact Unicaja's customer service for assistance.
What should I do if I suspect a technical issue on the Unicaja website?
If you encounter a technical issue on the Unicaja website, try clearing your browser's cache and cookies and refreshing the page. If the problem persists, contact Unicaja's customer service for assistance.
How can I change my contact information (e.g., phone number, email) with Unicaja?
You can change your contact information by logging into your account and selecting the "Profile" option, or by visiting a branch in person.
Can I make deposits or withdrawals at Unicaja ATMs?
Yes, you can make deposits and withdrawals at certain Unicaja ATMs. Look for the "Cash & Deposit" signs on the ATM or check their website for a list of ATMs with this feature.
My Unicaja app is not working. What should I do?
Try uninstalling and reinstalling the app, or update to the latest version if available. If the issue persists, contact Unicaja's customer service for further assistance.
I'm trying to log into the Unicaja app with my fingerprint, but it's not working. What could be the problem?
Make sure you have enabled fingerprint login in your device's settings, and that the fingerprint you are using is registered on your device. If the issue persists, try logging in with your username and password or contact Unicaja's customer service for assistance.
