How do I log in to my United Community Bank account?
To log in, click on the "Login" button on the bank's homepage and enter your username and password.
I forgot my password. How can I reset it?
To reset your password, click on the "Forgot Password" link on the login page and follow the prompts. You may need to verify your identity through an email or phone call.
How do I enroll in online banking?
To enroll in online banking, click on the "Enroll" button on the bank's homepage and follow the prompts to set up your account.
I'm having trouble accessing my account online. What should I do?
If you are having trouble accessing your account online, try clearing your browser's cache and cookies and then try again. If the problem persists, contact customer support for assistance.
Why am I getting an error message when I try to make a transfer?
There may be various reasons for this error, such as insufficient funds or the transfer limit has been reached. Please check your account balance and transfer limits, or contact customer support for further assistance.
How can I deposit a check remotely?
You can deposit a check remotely by using the bank's mobile app and taking a picture of the front and back of the check. Follow the instructions on the app to deposit the check into your account.
What should I do if my card is lost or stolen?
If your card is lost or stolen, please contact customer support immediately to report it and request a new card. The bank will also assist you in monitoring your account for any unauthorized activity.
Can I open a United Community Bank account online?
Yes, you can open an account online by visiting the bank's website and following the prompts. You will need to provide some personal and financial information to complete the process.
Why is my online banking account locked?
Your online banking account may be locked due to multiple failed login attempts, suspicious activity, or for security reasons. Contact customer support for assistance in unlocking your account.
What are the acceptable forms of ID when opening an account?
Acceptable forms of ID include a valid driver's license, state or government-issued ID, passport, or military ID.
How can I order new checks?
To order new checks, you can log in to your online banking account and click on the "Order Checks" link. Alternatively, you can contact customer support or visit your nearest branch.
What are the fees for using out-of-network ATMs?
The fees for using out-of-network ATMs may vary depending on the ATM owner's policies. Please check your account's fee schedule or contact customer support for more information.
How can I make a loan payment?
You can make a loan payment through your online banking account by selecting the loan payment option. You can also set up automatic payments from your checking or savings account.
I received a suspicious email or text message claiming to be from United Community Bank. What should I do?
Do not respond to the email or text message and do not click on any links or attachments. Contact customer support immediately to report the suspicious message.
I am traveling abroad and need to use my debit or credit card. Will it work?
Yes, your debit or credit card will work abroad, but it's recommended to inform customer support of your travel plans before you leave to avoid any issues with international transactions.
How can I view my statement online?
To view your statement online, log in to your online banking account and click on the "Statements" tab. Select the statement you want to view and click on "View" to open it.
Why is my online banking session ending suddenly?
To protect your account, the online banking session may end automatically after a period of inactivity. Simply log back in to continue with your session.
I received a message/notification that my account has been locked. What should I do?
Your account may have been locked due to suspicious activity or for security reasons. Contact customer support for assistance in unlocking your account.
Can I set up alerts for my account?
Yes, you can set up alerts for your account by logging into your online banking account and selecting the "Alerts" option. You can choose to be notified of various account activities such as balance changes or deposits.
How do I update my personal information?
To update your personal information, log in to your online banking account and click on the "Profile" tab. You can then make changes to your contact or mailing address, phone number, or email address.
Can I download my account transactions for record-keeping?
Yes, you can download your account transactions by selecting the "Download" option on your online banking account's transaction page. You can also choose the file format and date range for the download.
I'm having trouble making a payment. What can I do?
If you are having trouble making a payment, please check your account balance and ensure that the payment amount is within your account's available funds. If the issue persists, contact customer support for assistance.
How do I report fraud on my account?
If you suspect or detect any fraudulent activity on your account, contact customer support immediately to report it and take necessary actions to secure your account.
How can I contact customer support?
You can contact customer support by phone, email, or by visiting a local branch. The bank's website also has a "Contact Us" option where you can submit a query or request a call back from a representative.
