UpCloud FAQ

Answers to your most common questions about Upcloud.

Quick, simple, and helpful information at a glance.

What is UpCloud?
UpCloud is a cloud computing platform that offers fast and reliable virtual servers.
How do I create an account on UpCloud?
To create an account on UpCloud, simply go to their website and click on the "Sign Up" button.
What are the benefits of using UpCloud?
UpCloud offers many benefits including high performance, scalability, and easy management of virtual servers.
How do I deploy a virtual server on UpCloud?
To deploy a virtual server on UpCloud, login to your account and click on the "Create Server" button.
What operating systems are supported on UpCloud?
UpCloud supports a wide range of operating systems including Linux, Windows, and FreeBSD.
How do I access my virtual server on UpCloud?
You can access your virtual server on UpCloud through SSH or the built-in VNC console.
What types of billing plans does UpCloud offer?
UpCloud offers a pay-as-you-go plan and a fixed monthly plan.
How do I upgrade my virtual server on UpCloud?
To upgrade your virtual server on UpCloud, login to your account and click on the "Server Settings" button. Then, click on the "Resize" option and select the desired plan.
How do I add storage to my virtual server on UpCloud?
To add storage to your virtual server on UpCloud, go to the "Server Settings" and click on the "Storage" option. Then, click on the "Add Storage" button and follow the prompts.
Can I create backups of my virtual server on UpCloud?
Yes, you can create backups of your virtual server on UpCloud. You can either schedule regular backups or create backups on demand.
How do I restore a backup on UpCloud?
To restore a backup on UpCloud, go to the "Server Settings" and click on the "Backup" option. Then, click on the "Restore" button next to the desired backup.
What should I do if I encounter slow performance on my virtual server?
If you encounter slow performance on your virtual server, you can try upgrading to a higher plan, optimizing your server settings, or reaching out to UpCloud's customer support for assistance.
Can I have multiple virtual servers on UpCloud?
Yes, you can have multiple virtual servers on UpCloud. You can easily manage them through the control panel.
How do I manage my virtual servers on UpCloud?
You can manage your virtual servers on UpCloud through the control panel. This includes tasks such as starting, stopping, and resizing servers.
What should I do if I forgot my password for UpCloud?
If you forgot your password for UpCloud, you can click on the "Forgot Password" link on the login page and follow the prompts to reset your password.
How do I contact UpCloud's customer support?
You can contact UpCloud's customer support through their website, email, or live chat.
What should I do if I encounter an error message while using UpCloud?
If you encounter an error message, try refreshing the page or logging out and back in. If the error persists, you can reach out to UpCloud's customer support for assistance.
How do I cancel my UpCloud account?
To cancel your UpCloud account, go to the "Account" tab and click on the "Close Account" button.
Are there any setup fees for using UpCloud?
No, there are no setup fees for using UpCloud.
How do I monitor the performance of my virtual server on UpCloud?
You can monitor the performance of your virtual server on UpCloud through the control panel or by using third-party monitoring tools.
Can I transfer my existing virtual server to UpCloud?
Yes, you can transfer your existing virtual server to UpCloud using the migration tool provided by UpCloud.
How do I set up a firewall for my virtual server on UpCloud?
To set up a firewall for your virtual server, go to the "Server Settings" and click on the "Firewall" option. Then, click on the "Add Firewall Rule" button and configure the firewall as desired.
How often is maintenance performed on UpCloud servers?
UpCloud performs maintenance on their servers regularly to ensure high performance and stability. They will inform clients in advance of any scheduled maintenance.
How do I view my usage and billing information on UpCloud?
You can view your usage and billing information on UpCloud through the control panel. Simply go to the "Billing" tab to see your usage and invoices.
Are there any additional fees for bandwidth usage on UpCloud?
No, there are no additional fees for bandwidth usage on UpCloud. However, excessive bandwidth usage may result in temporary throttling to maintain network performance for all users.
How do I add team members to my UpCloud account?
You can add team members to your UpCloud account by going to "Account Settings" and clicking on the "User Management" tab. Then, click on the "Add Member" button and follow the prompts.
Can I change the data center location of my virtual server after deployment?
Yes, you can change the data center location of your virtual server on UpCloud. However, it requires a server reboot and may result in downtime.
Does UpCloud offer a content delivery network (CDN) service?
Yes, UpCloud offers a CDN service called MaxCDN. You can learn more about it on their website.
How do I generate and download an invoice on UpCloud?
To generate and download an invoice, go to the "Billing" tab in the control panel and click on the "Generate Invoice" button next to the desired invoice.
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