Uptime Robot FAQ

Answers to your most common questions about Uptime Robot.

Quick, simple, and helpful information at a glance.

What is UptimeRobot?
UptimeRobot is a website monitoring service that checks the status and availability of websites every few minutes.
How do I add a website to be monitored by UptimeRobot?
To add a website, simply sign up for a free account and add your website's URL to the dashboard.
What is the frequency of website checks by UptimeRobot?
UptimeRobot checks websites every 5 minutes by default, but this can be customized to check more frequently.
Can I monitor multiple websites with one UptimeRobot account?
Yes, you can monitor up to 50 websites with a free account and up to 500 websites with a paid account.
Can UptimeRobot monitor non-website services?
Yes, UptimeRobot can also monitor non-website services such as APIs, servers, and ports.
Why did I receive a "Website down" notification from UptimeRobot?
If UptimeRobot detects that your website is inaccessible or has an HTTP error code, it will send a "Website down" notification.
What does the "SSL Expired" error mean?
The "SSL Expired" error indicates that the SSL certificate for your website has expired and needs to be renewed.
I received a "SSL Error" notification, what should I do?
This error means that the SSL certificate on your website is either not configured correctly or has expired. Check with your hosting provider to resolve the issue.
How can I change the notification settings for a specific website?
You can customize the notification settings for each website by going to "Settings" and then selecting "Alert Contacts" for that specific website.
Can I receive notifications via email or SMS?
Yes, you can set up email and SMS notifications under "Alert Contacts" in the settings.
Are there any limitations on the number of notification contacts I can add?
With a free account, you can add up to 5 notification contacts and up to 50 with a paid account.
What is the "Maintenance Window" feature?
The "Maintenance Window" feature allows you to temporarily disable monitoring for a website during scheduled maintenance.
How can I change the check interval for a website?
You can change the check interval by going to "Settings" and then selecting the "Check Interval" option for that specific website.
I received a "404 Not Found" error, what does it mean?
This error means that the page or resource could not be found on your website. Check your website for any broken links or incorrect URLs.
Why am I receiving false "Website Up" notifications?
If your website's uptime is being affected by a slow response time or server errors, UptimeRobot may send false "Website Up" notifications. Check your website's performance for the cause of the issue.
How can I view the uptime history for my website?
You can view the uptime history for your website by going to the "Monitor" tab and selecting the website. Then, click on "Logs" to see the uptime/downtime data.
Can I view the uptime status of multiple websites at once?
Yes, you can see the overall status of all your websites on the dashboard or under the "Dashboard" tab.
How do I delete a website from UptimeRobot?
To delete a website, go to the "Monitor" tab and select the website you wish to delete. Then, click on the "Delete" button.
I'm unable to log in to my UptimeRobot account, what should I do?
If you're unable to login, try resetting your password using the "Forgot Password" option on the login page. If that doesn't work, contact UptimeRobot support for assistance.
I received a "DNS Error" notification, what does it mean?
This error indicates that the DNS settings for your website are incorrect or the domain has expired. Check with your hosting provider to resolve the issue.
How can I upgrade to a paid UptimeRobot account?
To upgrade to a paid account, go to "Account" and select the plan you wish to upgrade to.
Can I monitor servers located behind firewalls?
Yes, UptimeRobot can monitor servers located behind firewalls by using the "Ping" check type.
Is UptimeRobot compatible with IPv6 addresses?
Yes, UptimeRobot supports both IPv4 and IPv6 addresses.
I received a "Resource Limit Exceeded" error, what does it mean?
This error means that the limit for the number of websites you can monitor has been exceeded. Consider upgrading to a paid plan for a higher limit.
How can I contact UptimeRobot support for further assistance?
You can contact UptimeRobot support by filling out the contact form on their website or by emailing [email protected]. You can also visit their knowledge base for helpful articles and resources.