What is a US Bank ReliaCard?
US Bank ReliaCard is a prepaid debit card that is used to receive government benefits such as unemployment insurance, child support, and other state payments.
How do I check the balance on my US Bank ReliaCard?
You can check your balance online by logging into your account on the US Bank ReliaCard website, through their mobile app, or by calling the customer service number on the back of your card.
What should I do if I lost my US Bank ReliaCard?
If your card is lost or stolen, you should immediately contact US Bank ReliaCard customer service at 1-855-282-6161 to report it and have a new card issued.
Is there a fee for using my US Bank ReliaCard?
There are no fees for using your US Bank ReliaCard to make purchases. However, there may be fees for other transactions such as ATM withdrawals and balance inquiries.
How long does it take for funds to be deposited onto my US Bank ReliaCard?
Typically, funds are deposited onto your card within two business days from the date the payment is processed. However, it may take up to five business days in some cases.
Can I use my US Bank ReliaCard internationally?
No, your US Bank ReliaCard cannot be used internationally. It can only be used within the United States, including Puerto Rico and the US Virgin Islands.
What happens if my US Bank ReliaCard expires?
If your card expires, you will receive a new card in the mail before the expiration date. You will need to activate the new card and transfer any remaining balance from your old card.
Can I transfer funds from my US Bank ReliaCard to my bank account?
Yes, you can transfer funds from your US Bank ReliaCard to your bank account. You can do this online or by calling customer service.
How many times can I use my US Bank ReliaCard in a day?
There is no limit on the number of times you can use your US Bank ReliaCard in a day. However, there may be daily limits on ATM withdrawals and purchases.
What should I do if my US Bank ReliaCard is declined?
If your card is declined, it could be due to insufficient funds or technical issues. Contact customer service for assistance.
Can I have my wages directly deposited onto my US Bank ReliaCard?
Yes, you can have your wages directly deposited onto your US Bank ReliaCard. However, you will need to provide your employer with your card number and routing number.
What should I do if my US Bank ReliaCard is damaged?
If your card is damaged, you can request a replacement card by contacting customer service. There may be a fee for this service.
How do I dispute a transaction on my US Bank ReliaCard?
If you see unauthorized transactions on your card, you can dispute them by contacting customer service or filling out a dispute form on the ReliaCard website.
Can I have a joint account with someone else on my US Bank ReliaCard?
No, US Bank ReliaCard accounts cannot have joint owners. Each individual must have their own card.
How do I change my PIN for my US Bank ReliaCard?
You can change your PIN at any ATM that displays the Mastercard, Maestro, or Cirrus logo. You can also change it by calling customer service.
Can I use my US Bank ReliaCard for cash back at a store?
Yes, you can use your US Bank ReliaCard for cash back at a store, as long as you have sufficient funds available.
What should I do if I never received my US Bank ReliaCard?
If you never received your card, you should contact customer service to request a replacement card.
How do I report suspected fraud on my US Bank ReliaCard?
If you suspect fraudulent activity on your account, you should immediately contact customer service to report it and have your card deactivated.
What should I do if I forgot my username or password for my US Bank ReliaCard account?
If you forgot your username or password, you can reset them by clicking on the Forgot username or password? link on the login page for your account.
Can I request a cash advance on my US Bank ReliaCard?
No, US Bank ReliaCard does not offer cash advances.
What should I do if my US Bank ReliaCard is not working?
If your card is not working, it could be due to technical issues, a frozen account, or insufficient funds. Contact customer service for assistance.
How do I close my US Bank ReliaCard account?
To close your account, you will need to contact customer service. Any remaining balance on your card will need to be transferred to another account.
Can I use my US Bank ReliaCard for online purchases?
Yes, you can use your US Bank ReliaCard for online purchases as long as you have a sufficient balance on your card.
How can I update my personal information on my US Bank ReliaCard account?
You can update your personal information, such as your address or phone number, by logging into your account on the ReliaCard website or by contacting customer service.
What should I do if my US Bank ReliaCard has been compromised?
If you believe your card has been compromised, you should immediately contact customer service to have your card deactivated and request a new one.
How do I enroll in direct deposit for my US Bank ReliaCard?
To enroll in direct deposit, you will need to log into your account on the ReliaCard website or contact customer service for further instructions.
Can I have more than one US Bank ReliaCard account?
No, you are only allowed to have one US Bank ReliaCard account at a time. If you need to transfer funds from another card, you can request a transfer through customer service.
