What is Usercentrics?
Usercentrics is a software platform that helps businesses comply with data privacy regulations and obtain user consent for data collection.
Why do I need Usercentrics?
As a business, it is your responsibility to comply with data privacy regulations, such as the GDPR. Usercentrics helps you simplify and automate the process of obtaining user consent for data collection.
How does Usercentrics work?
Usercentrics integrates with your website or app and guides users through a consent management process. It also provides a dashboard for you to manage and monitor user consents.
What data privacy regulations does Usercentrics support?
Usercentrics complies with GDPR, ePrivacy Directive, and CCPA regulations, among others.
Can I use Usercentrics if I'm based outside of the EU?
Yes, Usercentrics can be used globally to comply with various data privacy regulations.
How does Usercentrics handle user data?
Usercentrics only collects and processes user data that is necessary for providing consent management services. All data is stored and processed in compliance with data privacy regulations.
Do I need to pay for Usercentrics?
Usercentrics offers both free and paid plans, depending on your needs and the size of your business.
Is Usercentrics compatible with my website or app?
Usercentrics is compatible with most website and app platforms. You can check the full list of supported platforms on their website.
Will Usercentrics slow down my website or app?
Usercentrics is designed to have minimal impact on website or app performance. However, if you notice any issues, you can reach out to their support team for assistance.
How do I install Usercentrics on my website or app?
Usercentrics provides easy-to-follow installation guides for various platforms on their website. You can also contact their support team for assistance.
Can I customize Usercentrics to match my branding?
Yes, Usercentrics offers options for customizing the look and feel of the consent banner and pop-up to match your branding.
I'm getting an error message when trying to install Usercentrics. What should I do?
First, check the installation guide for your specific platform to ensure you followed all the steps correctly. If the error persists, you can contact Usercentrics support for assistance.
How do I add new data processing purposes to Usercentrics?
You can add new data processing purposes through the dashboard by clicking on the "Purposes" tab and selecting "Add new purpose". You can also refer to the user guide for step-by-step instructions.
What happens if a user declines consent through Usercentrics?
Usercentrics will block any data processing related to the purposes the user declined. This ensures that you comply with data privacy regulations and respect the user's choice.
Can I change the wording of the consent banner or pop-up?
Yes, Usercentrics provides options for customizing the text displayed on the consent banner and pop-up.
How often do I need to renew user consents?
You should renew user consents at least once a year, or whenever there are significant changes to your data processing practices.
Is Usercentrics GDPR compliant?
Yes, Usercentrics is designed to comply with GDPR and other data privacy regulations.
Can I track user consents through Usercentrics?
Yes, Usercentrics provides a dashboard where you can view and monitor user consents.
What happens if I don't use Usercentrics?
Without Usercentrics, you will need to ensure compliance with data privacy regulations manually, which can be time-consuming and prone to error.
Can I get a data processing agreement (DPA) with Usercentrics?
Yes, Usercentrics offers DPAs to customers who require them. You can request one through their support team.
How can I delete user data collected through Usercentrics?
You can delete user data by deleting the corresponding consent through the Usercentrics dashboard. This will trigger the automatic deletion of all data related to that user.
Does Usercentrics offer support?
Yes, Usercentrics offers customer support via email, chat, and phone, depending on your plan.
Can I use Usercentrics for my mobile app?
Yes, Usercentrics provides an SDK for app developers to integrate consent management into their iOS and Android apps.
Do I need to obtain consent for essential cookies?
No, according to the ePrivacy Directive, essential cookies, which are necessary for the functioning of a website, do not require user consent.
Can I use Usercentrics for cookie compliance?
Yes, Usercentrics complies with the ePrivacy Directive, which requires cookie consent.
Does Usercentrics offer a cookie banner?
Yes, Usercentrics provides a customizable cookie banner to obtain user consent for non-essential cookies.
Can I use Usercentrics with Google Analytics?
Yes, Usercentrics integrates with Google Analytics to obtain user consent for data collection.
I have a question that is not answered here. What should I do?
You can contact the Usercentrics support team, and they will be happy to assist you with any other inquiries or concerns you may have.
