What is Userlike?
Userlike is a live chat and messaging platform for businesses to communicate with customers in real-time on their website or messaging channels.
How do I sign up for Userlike?
You can sign up for Userlike by registering on our website and choosing a suitable plan.
I am not receiving any chats from customers. What could be the problem?
There could be several reasons for this, including low website traffic, incorrect widget placement, or offline chat hours. Check our troubleshooting guide for more information.
Can I customize the appearance of the Userlike chat widget?
Yes, you can customize the appearance of the chat widget to match your brand's design. Check out our customization options in the admin panel.
I can't seem to access my Userlike account. How do I reset my password?
You can reset your password by clicking on the "Forgot password?" link on the login page and following the instructions.
Can I use Userlike on multiple websites?
Yes, you can use Userlike on multiple websites with one account. Simply install the widget code on each website.
What is the difference between the free and paid versions of Userlike?
The free version has a limited set of features, while paid versions offer additional features such as chat routing, visitor insights, and integrations.
How does Userlike handle data protection and privacy?
Userlike takes data protection and privacy very seriously. You can read more about our policies and measures on our website.
Do I need any coding knowledge to install Userlike?
No, you do not need coding knowledge to install Userlike. Our widget code can be easily installed on your website's HTML code or through a content management system.
Is customer support available for Userlike?
Yes, we offer customer support through email, live chat, and phone. You can also find helpful resources and guides on our website.
Can I use Userlike on mobile devices?
Yes, Userlike is accessible on mobile devices through our web version or the Userlike app.
Does Userlike integrate with other platforms?
Yes, Userlike has integrations with various platforms such as CRM tools, email marketing software, and e-commerce platforms. You can check out our integrations page for the full list.
How do I add team members to my Userlike account?
You can add team members by going to your admin panel and selecting "Team" from the menu. From there, you can invite team members and assign roles and permissions.
I accidentally deleted a chat. Can I recover it?
Unfortunately, deleted chats cannot be recovered. We recommend using our chat archive feature to save important conversations.
Why am I not receiving notifications for new chats?
This could be due to your notification settings. Make sure you have enabled notifications for incoming chats in your admin panel.
How do I enable proactive chat to engage with customers?
Proactive chat can be enabled in the chat settings of your admin panel. You can choose to set a trigger for when the chat window should appear for visitors.
Can I use canned responses in Userlike?
Yes, you can use canned responses to save time when responding to common questions. You can create and manage canned responses in your admin panel.
How do I set up chat routing?
Chat routing can be configured in your admin panel under the "Routing" section. You can choose to route chats to specific agents based on their language, skills, or other criteria.
I am receiving a "404 not found" error. What does this mean?
This error means that the webpage or resource you are trying to access cannot be found. Check the URL for any typos or contact our support team for further assistance.
Does Userlike offer multi-language support?
Yes, Userlike supports over 40 languages for chat messages and widget language customization.
Can I cancel my Userlike subscription at any time?
Yes, you can cancel your Userlike subscription at any time from your admin panel. Your subscription will remain active until the end of the current billing cycle.
How do I add a chat widget to my website?
You can add a Userlike chat widget to your website by copying and pasting the widget code into your website's HTML code. You can find the widget code in your admin panel under "Installation."
Can I transfer chat history to a new agent?
Yes, you can transfer chat history to a new agent by assigning the new agent to the chat. The agent will then have access to the previous chat history.
How do I change my Userlike plan?
You can change your Userlike plan from your admin panel under the "Subscription" tab. Choose the plan you want to switch to and confirm the change.
Why am I seeing an "invalid API key" error?
This error means that the API key entered is incorrect or has expired. Make sure you have entered the correct API key or generate a new one from your admin panel.
Can I use Userlike for email support?
Yes, Userlike offers email support as part of our paid plans. You can enable email support in your admin panel under the "Channels" section.
How do I report a bug or technical issue?
You can report bugs or technical issues by contacting our support team through email or live chat. Include a detailed description of the issue and any relevant screenshots or error messages.
