Utah Broadband Service FAQ

Answers to your most common questions about Utah Broadband Service.

Quick, simple, and helpful information at a glance.

What is utahbroadband?
Utahbroadband is a telecommunications company that provides internet and phone services to residents and businesses in Utah.
How do I sign up for utahbroadband services?
You can sign up for utahbroadband services by visiting their official website or by calling their customer service hotline.
How do I pay my utahbroadband bill?
You can pay your utahbroadband bill online through their website, by phone, or by mail.
What should I do if my internet connection is slow?
Check your router and modem to make sure they are working properly. You can also try restarting them or contacting utahbroadband's technical support for assistance.
Can I get a refund for an interruption in my internet service?
Refunds are typically not given for service interruptions, but you can contact utahbroadband's customer service to discuss possible compensation.
How do I set up my email with utahbroadband?
Follow the instructions on utahbroadband's website or contact their customer service for assistance with email setup.
What should I do if I forget my utahbroadband email password?
You can reset your password on utahbroadband's website or contact their customer service for assistance.
Can I use my own modem with utahbroadband?
Yes, utahbroadband allows customers to use their own compatible modem.
How do I set up my utahbroadband voicemail?
Follow the instructions on utahbroadband's website or contact their customer service for assistance with voicemail setup.
What should I do if I'm experiencing a network outage?
Check utahbroadband's social media accounts or contact their customer service for updates on any known outages in your area.
Can I cancel my utahbroadband service at any time?
Yes, you can cancel your service at any time without penalty by contacting utahbroadband's customer service.
How do I troubleshoot my utahbroadband TV service?
Try resetting your TV equipment, checking for loose connections, or contacting utahbroadband's customer service for assistance.
Why am I getting an error message when trying to access a certain website?
The website may be down or experiencing technical difficulties. You can check utahbroadband's social media accounts for updates or contact their customer service for assistance.
How do I set up parental controls on my utahbroadband internet?
Follow the instructions on utahbroadband's website or contact their customer service for assistance with parental control setup.
What do I do if my utahbroadband modem is not working?
Try resetting your modem or contacting utahbroadband's technical support for assistance.
How do I change my utahbroadband Wi-Fi password?
You can change your Wi-Fi password through your utahbroadband account online or contact their customer service for assistance.
Why am I getting an error message when trying to make a phone call?
Your phone line may be down or there may be an issue with your phone equipment. Contact utahbroadband's customer service for assistance.
How do I cancel or change my utahbroadband service plan?
You can cancel or change your service plan by contacting utahbroadband's customer service.
What should I do if I'm having trouble accessing my utahbroadband account online?
Make sure you are using the correct login credentials and try clearing your browser's cache. If you continue to have trouble, contact utahbroadband's customer service for assistance.
How do I check for an open job position at utahbroadband?
Visit utahbroadband's website or contact their customer service for information on available job positions.
Why is my utahbroadband bill higher than usual?
Your bill may have increased due to an expired promotional rate or added services. Contact utahbroadband's customer service for assistance.
How do I schedule a service appointment with utahbroadband?
You can schedule a appointment with utahbroadband's customer service for assistance.
Where can I find utahbroadband's service coverage map?
You can find utahbroadband's service coverage map on their website or contact their customer service for assistance.
How do I report a problem with my utahbroadband service?
Contact utahbroadband's customer service to report any problems or issues with your service.
How do I return a utahbroadband equipment?
You can return utahbroadband equipment to one of their authorized locations or contact their customer service for assistance.