What is Valdresekspressen?
Valdresekspressen is a bus service that operates in the region of Valdres in Norway.
Why am I seeing an error message when trying to purchase a ticket online?
There could be several reasons for this, such as a temporary technical issue or an invalid credit card. Please try again later or contact customer service for assistance.
Can I purchase a ticket on board the bus?
Yes, you can purchase a ticket from the driver on the bus, but there is a risk that the bus could be full or the fare could be higher than if purchased in advance.
What happens if I miss my bus?
Unfortunately, if you miss your bus, you will have to purchase a new ticket for the next available bus. Refunds are not available for missed buses.
How do I know the schedule and route of Valdresekspressen?
You can find the schedule and route information on the official website of Valdresekspressen or on the app "Valdresekspressen."
What happens if the bus is delayed or canceled?
If the bus is delayed or canceled, you will be informed as soon as possible through the official website or app. If necessary, alternative transportation will be arranged.
How much luggage am I allowed to bring on board?
Each passenger is allowed to bring one piece of hand luggage (max 10kg) and one checked luggage (max 30kg). Additional luggage may incur an extra fee.
Can I bring a bicycle on board?
No, bicycles are not allowed on board. However, you can bring them on a bike rack at the back of the bus if there is space available. Additional fees may apply.
Can I request a specific seat?
Yes, you can choose your seat when purchasing a ticket online or ask the driver for assistance on a first-come, first-served basis.
What types of payment methods are accepted?
Valdresekspressen accepts all major credit and debit cards, as well as cash on board the bus.
Is there Wi-Fi available on the bus?
Yes, there is free Wi-Fi available on all Valdresekspressen buses.
Are pets allowed on board?
No, pets are not allowed on board except for service animals.
Can I cancel or change my ticket?
Yes, you can change or cancel your ticket up to 2 hours before departure. A fee may apply depending on the type of ticket purchased.
What happens if I lose my ticket?
If you lose your ticket, you will need to purchase a new one. It is important to keep your ticket safe during your journey.
What should I do if my ticket is not accepted when boarding?
If your ticket is not accepted, please contact customer service for assistance.
Is there an age limit for children traveling alone?
Yes, children under the age of 15 must be accompanied by an adult when traveling on Valdresekspressen. Those aged 15-18 can travel alone with written permission from their parents.
Can I bring a stroller or pram on board?
Yes, you can bring a stroller or pram on board, but they must be folded and stored in the luggage compartment during the journey.
How do I claim reimbursement for a delay or other inconvenience?
You can fill out a reimbursement form on the Valdresekspressen website and attach any relevant documents. Please note that not all claims may be granted.
Can I bring food or drinks on board?
Yes, you can bring food and non-alcoholic drinks on board. Please dispose of your rubbish responsibly.
Are there discounts available for students or seniors?
Yes, students and seniors are eligible for discounted fares. Please provide valid ID when purchasing the ticket.
Can I request a stop at a location not listed on the route?
No, the bus will only stop at designated bus stops on the route.
Can I use my ticket for multiple trips?
No, each ticket is only valid for one trip.
Are there wheelchair accessible buses available?
Yes, there are wheelchair accessible buses available upon request. Please contact Valdresekspressen customer service at least 24 hours in advance to arrange this.
What should I do if I have left something on the bus?
If you have left something on the bus, please contact customer service with a detailed description of the item and the bus number or time of travel.
Is there a lost and found service?
Yes, Valdresekspressen has a lost and found service. Any lost items found on the bus will be kept at the terminal for up to 30 days.
Are there toilets on board?
Yes, there are toilets on board, but they may not be available on shorter trips or because of temporary technical issues.
Can I bring my bicycle on the bus if it is in a protective bag?
Yes, you can bring your bicycle on the bus if it is properly packed in a protective bag. There may be an additional fee.
How do I contact Valdresekspressen customer service?
You can contact customer service by phone, email, or through the contact form on the official website. Contact information can be found on the "Contact Us" page.
