What is Vsttrafik?
Vsttrafik is a public transportation system in the Vstra Gtaland region of Sweden.
How can I purchase tickets for Vsttrafik?
You can purchase tickets through the Vsttrafik app, at ticket booths, or on board the vehicles.
What types of tickets are available for Vsttrafik?
Vsttrafik offers single journey tickets, day passes, and period tickets.
Can I use cash to purchase tickets on board the vehicles?
No, only card payments are accepted on board.
What should I do if my ticket does not work?
First, ensure that you have activated the ticket correctly. If it still does not work, contact Vsttrafik customer service for assistance.
Can I use my Vsttrafik ticket on other public transportation systems?
Yes, you can use your Vsttrafik ticket on other transportation systems within the Vstra Gtaland region.
How do I plan my trip with Vsttrafik?
You can use the Vsttrafik app or visit their website to plan your trip.
What is the maximum number of passengers allowed on a Vsttrafik vehicle?
The maximum number of passengers allowed depends on the type of vehicle and the current regulations for COVID-19.
Can I bring my pet on board Vsttrafik vehicles?
Yes, small pets in carriers are allowed on Vsttrafik vehicles, but you may need to purchase an additional ticket for them.
What should I do if I lose my ticket?
Unfortunately, lost tickets cannot be replaced. You will need to purchase a new one.
How do I get a refund for my Vsttrafik ticket?
You can request a refund by contacting Vsttrafik customer service.
What should I do if my Vsttrafik vehicle is delayed?
You can use the Vsttrafik app or check their website for real-time updates on any delays.
Can I bring a stroller on board a Vsttrafik vehicle?
Yes, strollers are allowed on board, but you may need to collapse them to make room for other passengers.
Why am I getting an error message when trying to purchase a ticket?
There could be several reasons for this error, such as an issue with your payment method or a technical glitch. Try restarting the app or contacting customer service for assistance.
Im receiving an 'invalid card' error when trying to use my credit/debit card to purchase a ticket. What does this mean?
This error indicates that the card you are trying to use may not be accepted by Vsttrafik. Try using a different card or contact your bank to check if there are any issues with your card.
Can I use my Vsttrafik ticket on any day of the week?
Yes, Vsttrafik tickets are valid for travel on all days of the week.
What happens if I forget to activate my ticket?
If you forget to activate your ticket, it will not be valid for travel. You will need to purchase a new one.
How do I use a period ticket for travel?
A period ticket needs to be activated before each journey. Simply tap the ticket on the card reader on board the vehicle.
Why am I being charged twice for a ticket?
It is possible that your transaction was unsuccessful the first time, resulting in a second charge. Contact your bank for further assistance.
Can I use a Vsttrafik ticket for travel to/from neighboring regions?
No, Vsttrafik tickets are only valid within the Vstra Gtaland region.
How do I report a lost item on a Vsttrafik vehicle?
You can report lost items through the Vsttrafik app or by contacting customer service.
Is Vsttrafik accessible for people with disabilities?
Yes, Vsttrafik vehicles and stations are equipped with facilities for passengers with disabilities.
Can I reserve a seat on a Vsttrafik vehicle?
No, seats cannot be reserved on Vsttrafik vehicles.
What should I do if I notice suspicious activity on a Vsttrafik vehicle?
You can report any suspicious activity to the driver or contact Vsttrafik customer service.
Where can I find the Vsttrafik timetable?
You can view the Vsttrafik timetable on their website or through their app.
How can I give feedback or make a complaint about my Vsttrafik experience?
You can submit feedback or complaints through the Vsttrafik website or by contacting customer service.
