What is Vattenfall?
Vattenfall is a Swedish multinational power company that generates, distributes, and sells electricity and heat.
How do I report a power outage?
You can report a power outage by calling our customer service line at +46 771 017 017 or through our online outage report form on our website.
How do I find out about scheduled maintenance or repairs?
You can view any planned maintenance or repairs in your area on our website's outage map.
Why is my electricity bill unusually high this month?
There are a few factors that could contribute to a higher electricity bill, such as increased energy usage, changes in rates, or a faulty meter. Please contact our customer service for further assistance.
My electricity has been disconnected. How can I get it reconnected?
Please contact our customer service to schedule a reconnection and make any necessary payments.
Are there any power outages in my area?
You can check for power outages in your area by visiting our website's outage map or by calling our customer service line.
How do I pay my electricity bill?
You can pay your bill through our website, by phone, through your bank, or at a post office or bank branch.
Why is my meter reading different from the estimated usage on my bill?
Estimated usage is based on your previous usage patterns, while the meter reading shows your actual usage. If you believe there is an error, please contact our customer service.
What should I do if I receive a high bill and suspect a faulty meter?
If you suspect a faulty meter, please contact our customer service to schedule a meter inspection.
How do I set up automatic bill payments?
You can set up automatic bill payments through your online account or by contacting our customer service.
How do I change my electricity plan?
You can change your electricity plan by contacting our customer service and selecting a new plan that best fits your needs.
I have received a disconnection notice. What should I do?
Please contact our customer service immediately to resolve any outstanding payment or to discuss payment arrangements.
How do I request a new meter installation?
You can request a new meter installation by filling out our online form or by contacting our customer service.
Why is there a delay in my bill payment being processed?
Factors such as bank processing times and weekends can cause a delay in bill payments being reflected in your account.
What do I do if I smell gas?
If you smell gas, leave the area immediately and call your gas emergency number. Do not use any electronics or open any windows or doors.
Can I switch to renewable energy with Vattenfall?
Yes, we offer different renewable energy options for our customers. Please contact our customer service for more information.
Why is my electricity not working after a storm?
Storms can cause power outages. Please check our outage map or report the issue to our customer service in case your area is affected.
Why is my electricity not working even though my neighbors' is?
There could be a specific issue affecting your home, such as a tripped circuit or a problem with your meter. Please contact our customer service for assistance.
How do I change my contact information?
You can change your contact information by logging into your online account or by calling our customer service.
Why is my electricity meter not showing any usage?
There could be a problem with your meter or it may be disconnected. Please contact our customer service for assistance.
Can I check my electricity usage online?
Yes, you can view your usage history and current usage through your online account.
How do I report a streetlight outage?
You can report a streetlight outage through our website's outage map or by contacting our customer service.
Can I request a payment extension?
Yes, you can request a payment extension by contacting our customer service and explaining your situation.
Why is my electricity connection slower than usual?
Slow electricity connection can be caused by various factors, such as network congestion or faulty cables. Please contact our customer service for assistance.
How do I read my meter?
You can refer to our website for instructions on how to read your specific type of meter, or please contact our customer service for assistance.
Can I request a refund for an overpaid bill?
Yes, you can request a refund for an overpaid bill by contacting our customer service and providing proof of payment.
How do I switch to Vattenfall as my electricity provider?
You can switch to Vattenfall by visiting our website or contacting our customer service and selecting an electricity plan.
