What is Verivox?
Verivox is an online platform that offers price comparisons for various energy, telecommunication, and insurance deals in Germany.
How can I use Verivox to compare prices?
You can simply enter your postal code and usage information for the service you want to compare, and Verivox will provide you with a list of available deals.
How accurate are the prices on Verivox?
Verivox strives to provide accurate and up-to-date prices, but it is always recommended to double-check with the respective provider before making a decision.
Why do I need to enter my personal information on Verivox?
Verivox requires some personal information, such as your postal code and usage details, to provide you with customized and accurate price comparisons.
Can Verivox help me switch providers?
Yes, Verivox offers a switching service for energy, telecommunication, and insurance deals, making it easier for you to switch to a better deal.
What if I have a problem with a service I signed up for through Verivox?
You can contact the provider directly for any issues with the service. Verivox is not responsible for the services provided by the providers listed on their platform.
How can I contact Verivox?
You can contact Verivox through their website's contact form or by calling their customer service hotline.
What should I do if the prices on Verivox do not match the prices on the provider's website?
Please inform Verivox about any discrepancies by contacting their customer service team. They will investigate and update the prices accordingly.
Can I trust the reviews on Verivox?
Verivox takes steps to ensure that the reviews on their platform are from verified customers. However, it is always advisable to read multiple reviews and make a decision based on your own judgment.
What if I cannot find the service provider I am looking for on Verivox?
Verivox may not have a partnership with all service providers, and hence they may not be listed on their platform. In such cases, you can contact the provider directly for information about their deals.
Why is my postcode not being recognized on Verivox?
Please check that you have entered the correct postal code. If the problem persists, you can contact Verivox's customer service team for assistance.
Can I use Verivox to compare prices outside of Germany?
No, Verivox currently offers price comparisons only for services in Germany.
Is there a fee for using Verivox's services?
No, Verivox's services are completely free for consumers. Providers pay a commission to Verivox for successful switches.
How does Verivox make money?
Verivox earns a commission from providers for successful switches made through their platform.
Can I trust the deals listed on Verivox?
Verivox strives to provide accurate and reliable information, but it is always recommended to compare deals and research the provider before making a decision.
Why am I getting an error message when trying to compare deals on Verivox?
This could be due to technical issues on the website or incorrect information entered. Please try again later or contact Verivox for assistance.
Can I cancel a switch made through Verivox?
Yes, you have the right to withdraw from a contract within 14 days, in line with consumer protection regulations. Please contact the provider directly for cancellation procedures.
What if I accidentally switch to the wrong provider on Verivox?
Please contact the provider directly to cancel the switch and follow their procedures for joining a new contract.
How do I know if a provider on Verivox offers good customer service?
Verivox provides a rating for customer service based on customer reviews. You can also research the provider's customer service reputation through other sources.
Can I switch to a provider outside of my area using Verivox?
No, Verivox only offers comparisons for services within your designated postal code.
How can I find the best deal on Verivox?
You can compare deals by factors like price, contract duration, service ratings, etc., and choose the one that best fits your needs.
Can I switch to a new provider even if I am still under contract?
Depending on the provider's policies, you can either switch immediately or wait until your contract period ends. Please check with the provider before making a switch.
How long does it take for a switch made through Verivox to take effect?
It can take up to 6-8 weeks for a switch to be completed. Verivox recommends that you continue to pay your bills until the switch is confirmed by your new provider.
Can I add additional information or queries in the message box while making a switch on Verivox?
Yes, you can use the message box to provide any additional information or ask questions to the provider before making the switch.
Does Verivox offer tracking for switches made through their platform?
No, Verivox does not currently offer tracking for switches. However, you can contact the provider directly for any updates on your switch request.
Is there a limit to the number of switches I can make through Verivox?
No, you can make as many switches as you want through Verivox, as long as the switch is within your selected postal code.
