What is VexusFiber?
VexusFiber is a high-speed fiber optic network that provides internet, TV, and phone services.
How do I sign up for VexusFiber?
You can sign up for VexusFiber by visiting their website or calling their customer service number.
How do I know if VexusFiber is available in my area?
You can check the availability of VexusFiber in your area by entering your zip code on their website.
What internet speeds does VexusFiber offer?
VexusFiber offers internet speeds up to 1 gigabit per second (Gbps) for residential customers and up to 10 Gbps for businesses.
How do I set up my VexusFiber internet?
Upon signing up, a VexusFiber technician will come to your home to set up the internet for you.
I'm experiencing slow internet speeds, what should I do?
Please try rebooting your router and if the issue persists, contact VexusFiber's technical support for assistance.
Can I use my own router with VexusFiber?
Yes, you can use your own router with VexusFiber, but you may need to configure it with the correct settings. Contact VexusFiber's technical support for instructions.
How do I access my VexusFiber email?
You can access your VexusFiber email by logging into your account on their website or by using an email client such as Outlook.
I forgot my VexusFiber email password, how do I reset it?
You can reset your VexusFiber email password by clicking on the "Forgot password" link on the login page and following the prompts.
My VexusFiber TV service is showing a "no signal" message, what should I do?
Ensure all cables are properly connected and if the issue persists, contact VexusFiber's technical support for assistance.
Can I record shows on VexusFiber TV?
Yes, you can record shows on VexusFiber TV by using a DVR box, which may require an additional fee.
I'm having issues with my VexusFiber phone service, what should I do?
Ensure all cables are properly connected and if the issue persists, contact VexusFiber's technical support for assistance.
How can I pay my VexusFiber bill?
You can pay your VexusFiber bill online, by phone, or by mail.
I didn't receive my VexusFiber bill, what should I do?
You can contact VexusFiber's customer service to request a copy of your bill or to set up paperless billing.
My internet is not working and I keep getting an "authentication error" message, what does this mean?
This means there is an issue with the username and password you are using to connect to the internet. Contact VexusFiber's technical support for assistance.
My internet is not working and I keep getting a "DNS server not responding" error, what should I do?
This means there is an issue with the Domain Name System (DNS) server, which helps translate website addresses to IP addresses. Contact VexusFiber's technical support for assistance.
Is there a limit to how much data I can use with VexusFiber internet?
No, there is no data cap with VexusFiber internet plans.
How can I change my VexusFiber Wi-Fi password?
You can change your VexusFiber Wi-Fi password by logging into your account on their website and navigating to the Wi-Fi settings section.
Can I upgrade or downgrade my VexusFiber service plan?
Yes, you can upgrade or downgrade your VexusFiber service plan at any time by contacting their customer service.
I am moving, can I transfer my VexusFiber service to my new address?
Yes, you can transfer your VexusFiber service to your new address. Contact their customer service to schedule the transfer.
Is there a cancellation fee for ending my VexusFiber service?
It depends on your specific service agreement. Contact VexusFiber's customer service for more information.
I keep getting pop-up messages from VexusFiber, how can I stop them?
These pop-up messages are known as notifications and can be managed through your device's settings.
I noticed an increase in my monthly bill, why did this happen?
VexusFiber may have increased their service fees or you may have added additional services to your plan. Contact their customer service for a detailed explanation.
I received an email saying I reached my VexusFiber data limit, what does this mean?
This means you have reached the data cap for your internet plan. You can upgrade to a plan with higher data limits or pay an additional fee for extra data.
I am having trouble accessing a specific website, what should I do?
Try clearing your browser's cache and cookies, if the issue persists, contact VexusFiber's technical support for assistance.
How do I report a problem with my VexusFiber service?
You can report a problem by contacting their customer service or by submitting a "trouble ticket" on their website.
What is the VexusFiber Referral Program?
The VexusFiber Referral Program allows current customers to refer friends or family to sign up for VexusFiber services and earn a credit on their bill for each successful referral. For more information, visit their website.
Can I purchase additional equipment for my VexusFiber services?
Yes, you can purchase additional equipment such as DVR boxes or routers from VexusFiber. Contact their customer service for assistance.
