What is Viator?
Viator is a travel website that offers travelers access to over 200,000 tours, activities, and private experiences around the world.
How do I book a tour or activity through Viator?
To book a tour or activity, simply search for your desired destination on the Viator website, choose your preferred tour or activity, select the date and time, and follow the prompts to complete your booking.
Can I cancel a booking through Viator?
Yes, most bookings can be cancelled directly through your Viator account. However, cancellation policies vary depending on the tour or activity, so it's best to check the specific cancellation policy for your booking.
What if I need to change the date or time of my booking?
Most bookings can be changed directly through your Viator account. However, some tours and activities have strict policies and may not allow changes. It's best to check the specific policies for your booking or contact Viator's customer service team for assistance.
How do I pay for my booking on Viator?
Viator accepts payment through major credit cards, PayPal, and Alipay.
Is my personal information secure on Viator?
Viator takes the security of your personal information seriously and uses secure technology to protect your data. For more information, you can visit Viator's privacy policy.
How do I know if a tour or activity is available on the dates I want?
When searching for tours or activities on Viator, you can filter your results by date to see which options are available on your desired dates.
Can I book a tour or activity for a large group on Viator?
Yes, Viator offers options for booking tours and activities for large groups. You can search for group-friendly options on the Viator website.
I received an error message while trying to book. What does it mean?
Error messages on Viator may indicate issues with your payment method, booking dates, or availability. If you receive an error message, it's best to contact Viator's customer service team for assistance.
Can I book a tour or activity for a future date?
Yes, Viator offers the option to book tours and activities up to 12 months in advance. However, some tours and activities may not be available for booking that far in advance.
I accidentally booked for the wrong date. Can I change it?
It may be possible to change the date of your booking, but it depends on the tour or activity's specific policies. Contact Viator's customer service team for assistance.
How do I redeem a voucher or confirmation code?
After booking a tour or activity on Viator, you will receive a voucher or confirmation code via email. You can then use this code to redeem your booking on the date of your tour or activity.
Do I need to print my voucher or confirmation code?
It's not necessary to print your voucher or confirmation code, as many tour and activity providers will accept a digital version of your booking.
Can I add additional people to my booking?
It may be possible to add additional people to your booking, but it depends on the specific policies of the tour or activity. Contact Viator's customer service team for assistance.
What if my tour or activity is cancelled?
If your tour or activity is cancelled, you will be notified by email and offered the option to reschedule or receive a refund.
Can I make a booking over the phone?
Yes, you can make a booking over the phone by contacting Viator's customer service team. However, bookings made online are typically processed faster.
How do I leave a review for a tour or activity I booked through Viator?
After completing your tour or activity, you will receive an email from Viator with a link to leave a review. You can also visit the Viator website and log into your account to leave a review.
I can't find my confirmation email. What should I do?
If you can't find your confirmation email, first try checking your spam or junk folder. If you still can't find it, contact Viator's customer service team for assistance.
Can I book a tour or activity for a specific time?
Yes, you can select the specific time that you would like to go on a tour or activity on the Viator website. However, availability may vary depending on the tour or activity.
Do I need to show identification when redeeming my booking?
Some tours or activities may require identification for all participants, so it's best to check the specific requirements for your booking.
Are children allowed on tours and activities booked through Viator?
Children are typically allowed on tours and activities, but it may depend on the specific policies of the tour or activity. You can check the booking page for age restrictions and requirements.
Can I get a refund if I miss my tour or activity?
Most tours and activities have strict cancellation policies, so it's unlikely that you will receive a refund if you miss your tour or activity. However, you can contact the tour or activity provider directly to inquire about rescheduling or receiving a partial refund.
What should I do if my tour or activity is delayed or canceled due to weather?
If your tour or activity is delayed or cancelled due to weather, you will be notified by the tour or activity provider and offered the option to reschedule or receive a refund.
I didn't receive my refund. What should I do?
If you haven't received your refund within the specified time frame, first check your bank statement to ensure that the refund was processed. If you still haven't received your refund, contact Viator's customer service team for assistance.
How do I contact Viator if I have a problem with my booking?
You can contact Viator's customer service team through the "Contact Us" page on the Viator website. They also provide a toll-free number for certain countries on the same page.
