What is Viki?
Viki is a streaming service that offers a variety of TV shows and movies from around the world.
How do I sign up for Viki?
You can sign up for Viki by clicking on the "Sign Up" button on the homepage and following the instructions.
How can I change my language settings on Viki?
To change your language settings, click on the "Settings" icon on the top right corner of the homepage and select your preferred language.
Why am I seeing ads on Viki?
Ads help support the content creators and allow Viki to offer its services for free. You can subscribe to Viki Pass to enjoy ad-free viewing.
How do I upgrade to Viki Pass?
You can upgrade to Viki Pass by clicking on the subscription button on the homepage and selecting your preferred plan.
I'm having trouble signing into my account. What should I do?
First, make sure you are entering the correct email and password. If you still can't access your account, try resetting your password or contacting Viki's customer support.
I'm getting an error message when trying to play a video. What does it mean?
It could mean that there is an issue with your internet connection or the video is not available in your region. If the problem persists, try clearing your browser's cache or contacting Viki's customer support.
Why is the video quality poor?
Poor video quality could be due to a slow internet connection or a temporary issue with the server. Try refreshing the page or checking your internet speed.
Can I watch Viki on my TV?
Yes, you can watch Viki on your TV by using a compatible streaming device or casting from your mobile device.
How do I cancel my Viki subscription?
You can cancel your Viki subscription by going to your account settings and selecting the "Cancel Subscription" option. More details can be found on Viki's Help Center.
Can I watch Viki on multiple devices simultaneously?
Yes, you can watch Viki on up to two devices at the same time with a Viki Pass subscription.
Why am I seeing a geo-restriction message?
Geo-restrictions are put in place to comply with content distribution agreements. Some shows and movies may not be available in certain regions due to licensing restrictions.
I'm experiencing playback issues. What can I do?
Playback issues can often be resolved by clearing your browser's cache or updating your device's software. If the problem persists, contact Viki's customer support.
How do I report a bug or technical issue?
You can report a bug or technical issue by contacting Viki's customer support or visiting the Help Center.
Can I download videos on Viki?
Yes, you can download shows and movies on the Viki mobile app for offline viewing with a Viki Pass subscription.
Is Viki available in all countries?
Viki is available in most countries worldwide, but availability may vary depending on licensing agreements.
I'm having trouble playing a specific video. What should I do?
Try refreshing the page or clearing your browser's cache. If the problem persists, the issue may be with the video itself so you can report it to Viki's customer support.
How can I request a title to be added to Viki?
Viki welcomes title requests from its viewers. You can submit a title request by filling out the form on Viki's Help Center.
Can I watch Viki on my computer?
Yes, you can watch Viki on your computer by going to the Viki website.
Why am I not receiving email notifications from Viki?
Make sure the email notifications setting is enabled in your account settings. Additionally, check your spam or junk folder as the emails may have been filtered there.
I'm having trouble loading the Viki website. What should I do?
Try clearing your browser's cache and cookies or using a different browser. If the problem persists, contact Viki's customer support.
How can I request a refund for my Viki subscription?
If you believe you are entitled to a refund, contact Viki's customer support with your account details and reason for the refund request.
How often does Viki add new content?
Viki adds new content frequently, but the release schedule can vary depending on licensing agreements.
Can I change my Viki profile picture?
Yes, you can change your Viki profile picture by going to your profile page and clicking on the current profile picture.
How do I report a subtitle error or request subtitles for a show?
You can report subtitle errors by hovering over the subtitle on the video player and clicking the "Report" button. To request subtitles for a show, fill out the subtitle request form on Viki's Help Center.
I'm experiencing buffering issues. How can I fix this?
Buffering issues can often be resolved by clearing your browser's cache or using a wired internet connection. You can also try lowering the video quality on the video player.
What is Viki Pass Plus?
Viki Pass Plus is a subscription plan that includes all the benefits of Viki Pass plus access to Kocowa content.
How can I find out which shows and movies are available in my region?
You can see the availability of shows and movies in your region by clicking on the "Browse" button on the homepage and selecting your region from the drop-down menu.
