What is Viking Direct?
Viking Direct is an online retailer that specializes in office supplies and furniture.
How do I place an order on Viking Direct's website?
To place an order, simply add the items you want to your shopping cart and proceed to checkout. You can also place an order over the phone by calling our customer service hotline.
Can I track my order on Viking Direct?
Yes, you can track your order by logging into your account on the Viking Direct website and navigating to the "Order History" section. You can also track your order using the tracking number provided in your shipping confirmation email.
What payment methods does Viking Direct accept?
Viking Direct accepts payments through major credit cards, PayPal, and bank transfers.
Why is my promo code not working at checkout?
There could be several reasons why your promo code is not working, such as expiration date, minimum order value, or exclusions for certain products. Please check the terms and conditions of the promo code to ensure it is still valid and applicable to your order.
How do I return an item I purchased from Viking Direct?
If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Simply log into your account, go to "Order History" and select "Return Items". You can also contact our customer service team for assistance.
I received the wrong item, what should I do?
We apologize for the error. Please contact our customer service team and we will arrange for the correct item to be sent to you.
My item arrived damaged, what should I do?
Please contact our customer service team and provide photos of the damaged item. We will arrange for a replacement or refund.
Do you offer free shipping?
Yes, we offer free shipping on orders over $50.
Can I cancel my order after it has been placed?
If your order has not yet been shipped, you can cancel it by contacting our customer service team. However, if your order has already been shipped, it cannot be canceled.
How long does it take for an order to be delivered?
Delivery times vary depending on your location and the item(s) purchased. You can check the estimated delivery time for your order at checkout.
Can I change the delivery address for my order?
If your order has not yet been shipped, you can change the delivery address by contacting our customer service team. Once the order has been shipped, we cannot change the delivery address.
I am having trouble logging into my account, what should I do?
Please try resetting your password first. If that does not work, contact our customer service team for assistance.
Why am I getting an error message when trying to add an item to my cart?
This may happen if the item is currently out of stock or if there is an issue with your internet connection. Please try again or contact our customer service team for assistance.
How can I contact Viking Direct's customer service?
You can contact our customer service team by email, phone, or through our online chat service. Our contact information can be found on our website.
How can I be sure the products I am purchasing are of good quality?
Viking Direct offers a 100% Satisfaction Guarantee on all our products. If you are not satisfied with your purchase, we will offer either a replacement or a refund.
Are there any product warranties offered by Viking Direct?
Yes, we offer warranties on certain products. Please check the product description for more information, or contact our customer service team.
What should I do if my product is malfunctioning?
Please contact our customer service team for assistance. They will assess the issue and provide a solution, such as a replacement or repair.
Can I purchase items in bulk from Viking Direct?
Yes, we offer bulk purchasing options for businesses. Please contact our customer service team for more information.
Is it possible to place an order for a product that is currently out of stock?
Unfortunately, we do not currently offer backorders for out of stock items. You can sign up for our restock notifications to be notified when the item is back in stock.
How can I leave a review for a product I purchased on Viking Direct?
You can leave a review by logging into your account, navigating to the product page, and clicking on the "Write a review" button. You can also leave a review on our social media pages or by contacting our customer service team.
How can I stay updated on promotions and deals from Viking Direct?
You can sign up for our newsletter on our website or follow us on social media for updates on promotions and deals.
I am having trouble accessing certain features on Viking Direct's website, what should I do?
Please try clearing your browser's cache and cookies, or try using a different browser. If the issue persists, contact our customer service team for assistance.
Does Viking Direct offer international shipping?
No, we currently do not offer international shipping.
Do you offer custom printing services?
Yes, we offer custom printing services for business cards, letterheads, and other office products. Please contact our customer service team for more information.
How can I request a refund for my order?
If you are not satisfied with your purchase, please contact our customer service team for a refund. Please note, some items may be subject to a restocking fee.
