What is VIPKID?
VIPKID is an online platform that connects native English-speaking teachers with Chinese students for one-on-one language lessons.
I am having trouble logging in to my VIPKID account. What should I do?
First, make sure you are using the correct login information. If you are still having trouble, try resetting your password. If the issue persists, contact VIPKID's customer support for further assistance.
I have forgotten my VIPKID password, how can I reset it?
You can click on the "Forgot Password" link on the login page and follow the steps to reset your password. Make sure to check your email (including spam or junk folders) for the reset link.
How do I schedule a class with my student on VIPKID?
To schedule a class, go to the "Classrooms" tab and click on "Schedule" next to the student's name. Follow the prompts to choose a date and time for the class.
How can I download the VIPKID mobile app?
You can download the VIPKID mobile app from the App Store (for Apple devices) or the Google Play Store (for Android devices).
I am experiencing technical difficulties during a class. What should I do?
If you are having technical difficulties during a class, try refreshing your browser or restarting the app. If the issue persists, you can contact VIPKID's technical support for assistance.
What are the minimum technical requirements for teaching on VIPKID?
You need a computer or mobile device with a stable internet connection, a webcam, and a headset to teach on VIPKID. For more details, please refer to VIPKID's technical requirements page.
Can I teach on VIPKID using a tablet or smartphone?
Yes, you can teach on VIPKID using a tablet or smartphone by downloading the VIPKID mobile app.
I want to cancel a class with my student. What is the procedure?
If you need to cancel a class, go to the "Classrooms" tab and click on "Cancel" next to the student's name. Please note that there are penalties for canceling classes, so make sure to read VIPKID's cancellation policy.
I am having trouble connecting with my student during a class. What should I do?
If you are having trouble connecting with your student during a class, try switching to a different internet connection or refreshing your browser. If the issue persists, you can contact VIPKID's technical support for assistance.
What should I do if the video quality during a class on VIPKID is poor?
If you are experiencing poor video quality during a class, make sure you have a stable internet connection. You can also try adjusting your camera and lighting setup. If the issue persists, contact VIPKID's technical support for further assistance.
I am unable to see my student's video during a class on VIPKID. How can I fix this?
If you are unable to see your student's video, try refreshing your browser or updating your device's browser to the latest version. If the issue persists, contact VIPKID's technical support for assistance.
How do I receive payment for teaching on VIPKID?
VIPKID pays its teachers through direct deposit or PayPal. You can set up the payment method of your choice in your account settings.
I have not received my payment from VIPKID. What should I do?
VIPKID usually pays its teachers by the 15th of each month. If you have not received your payment, check your account settings to ensure you have entered the correct payment information. If the issue persists, contact VIPKID's customer support for further assistance.
Can I teach on VIPKID if English is not my first language?
Yes, VIPKID hires teachers from all over the world. However, you must be fluent in English and have a neutral accent to teach on the platform.
I am having trouble setting up my classroom background on VIPKID. What should I do?
If you are having trouble setting up your classroom background, first make sure you have followed the guidelines listed on VIPKID's website. If you are still having trouble, you can contact VIPKID's technical support for assistance.
I am unable to upload my documents for verification on VIPKID. How can I fix this?
If you are having trouble uploading your documents for verification, make sure you are using a supported file format (e.g. PDF, JPEG, PNG). If the issue persists, you can contact VIPKID's customer support for further assistance.
Is there a time limit for completing the VIPKID interview and mock class?
Yes, you must complete the VIPKID interview and mock class within 2 weeks of starting the process.
Can I apply to be a VIPKID teacher if I have tattoos?
Yes, having tattoos does not disqualify you from becoming a VIPKID teacher.
My VIPKID class was canceled by the student, will I still receive payment?
If a student cancels a class within 24 hours of the scheduled start time, you will still receive payment for the class. However, if the student cancels more than 24 hours in advance, you will not receive payment.
Can I teach classes on VIPKID on a part-time basis?
Yes, you can choose your own schedule and work as much or as little as you want on VIPKID.
How do I leave feedback for my student after a class on VIPKID?
After completing a class, you can leave feedback for your student by clicking on their name in the "Classes" tab and clicking on the "Feedback" button.
What should I do if I have a problem with a specific student on VIPKID?
If you have a problem with a specific student, you can contact VIPKID's customer support for assistance. They will handle any issues or concerns you may have.
Can I take time off from teaching on VIPKID?
Yes, you can take time off from teaching on VIPKID by setting your availability in your account settings. Please note that as an independent contractor, you are responsible for managing your own schedule and will not receive payment during your time off.
How can I improve my VIPKID teacher rating?
To improve your VIPKID teacher rating, you can focus on engaging with your students, have a positive attitude, and follow VIPKID's teaching methodology. You can also seek feedback from your students and continuously work on your teaching skills.
