VisitBritain FAQ

Answers to your most common questions about VisitBritain.

Quick, simple, and helpful information at a glance.

What is VisitBritain?
VisitBritain is the official tourism website for Great Britain, showcasing travel and tourism information for visitors from around the world.
How can I plan my trip to Great Britain through VisitBritain?
You can use the VisitBritain website to browse and book hotels, attractions, transportation, and more for your trip to Great Britain.
Can I book flights through VisitBritain?
No, VisitBritain does not handle flight bookings. You can find flight information and book flights directly through individual airlines or through a travel booking website.
How do I know if a hotel or attraction I want to book on VisitBritain is reputable?
VisitBritain partners with reputable and trusted businesses in the travel industry. You can also read reviews and ratings from other travelers before booking on the website.
Do I need a visa to visit Great Britain?
It depends on your nationality. VisitBritain has a visa checker tool on their website to help you determine if you need a visa for your trip.
I am having trouble accessing the VisitBritain website. What should I do?
First, try clearing your browser's cache and cookies and then refresh the page. If you are still having trouble, you can contact VisitBritain's customer service for assistance.
I found a better deal for a hotel or attraction elsewhere. Can I get a price match?
VisitBritain does not offer price matching. However, they regularly have deals and discounts available on their website that can help save you money on your trip.
Can I cancel my booking through VisitBritain?
Yes, you can cancel your booking as long as you do so within the specified cancellation policy for the booking. You may be subject to cancellation fees.
I am having trouble making a payment on VisitBritain. What should I do?
Double-check that all required fields are filled out correctly and that your payment information is accurate. If you continue to have trouble, you can contact VisitBritain's customer service for assistance.
I received a confirmation email for my booking, but it is missing important information. What should I do?
Check your junk or spam folder in case the email was mistakenly filtered. If you still cannot find the confirmation email, you can contact VisitBritain's customer service to resend it to you.
I have an error message saying my payment was declined, but I know I have enough funds. What should I do?
Contact your bank to ensure there are no issues with your card. If there are no issues, you can try using a different payment method or contact VisitBritain's customer service for assistance.
Can I make changes to my booking through VisitBritain?
It depends on the individual cancellation policy for your booking. You can view and manage your bookings by logging into your account on the VisitBritain website.
I am trying to book a specific date, but it is showing as unavailable. What should I do?
It is possible that the booking is fully booked for that date. You can try selecting a different date or contacting VisitBritain's customer service for assistance.
Can I contact VisitBritain by phone?
No, VisitBritain does not have a phone number for customer service inquiries. However, you can contact them through their online form or through social media.
I am not receiving any confirmation or booking emails from VisitBritain. What should I do?
Check your email settings to make sure emails from VisitBritain are not being blocked or sent to your spam folder. If the issue persists, you can contact VisitBritain's customer service for assistance.
It seems like my booking did not go through, but I see a charge on my credit card. What should I do?
It is possible that the booking was not completed, but a pre-authorization charge was placed on your card. This should drop off within a few days. If the charge remains, you can contact VisitBritain's customer service for assistance.
I want to visit multiple cities in Great Britain. Can I book all my accommodations, transportation, and activities through VisitBritain?
Yes, you can use VisitBritain to plan and book your entire trip to Great Britain, including multiple cities and destinations.
I have a question about a specific attraction or hotel listed on VisitBritain. Who should I contact?
You can contact VisitBritain's customer service for general inquiries, or you can contact the individual attraction or hotel directly for more specific questions.
I am having trouble finding information about accessibility on VisitBritain's website. Where can I find this information?
VisitBritain's website has a dedicated page for accessibility information, including information for travelers with disabilities or special needs.
I am a travel agent, can I use VisitBritain to plan trips for my clients?
Yes, VisitBritain offers specialized services for travel agents to assist in planning trips for their clients. You can find more information on their website.
I have a question about the Brexit and how it may affect my travel plans to Great Britain. Where can I find information on this?
VisitBritain has a dedicated page on their website with up-to-date information on Brexit and its impact on tourism in Great Britain.
Can I get a refund for my booking on VisitBritain?
It depends on the individual cancellation policy for your booking. You can view and manage your bookings by logging into your account on the VisitBritain website.
I am trying to book a hotel or attraction on VisitBritain, but I keep getting an error message. What should I do?
Try clearing your browser's cache and cookies and then refresh the page. If the issue persists, you can contact VisitBritain's customer service for assistance.
I am traveling with a group. Can I use VisitBritain to plan and book our trip?
Yes, VisitBritain offers services for group travel planning. You can find more information on their website or contact their customer service for assistance.
Where can I find more information about COVID-19 and traveling to Great Britain?
VisitBritain has a dedicated page on their website with up-to-date travel information related to COVID-19, including restrictions, safety measures, and resources for travelers.