What is Vivid Seats?
Vivid Seats is an online marketplace for buying and selling tickets to live events.
How do I purchase tickets on Vivid Seats?
To purchase tickets on Vivid Seats, follow these steps: 1. Search for the event you want to attend. 2. Select the date and time of the event. 3. Choose your desired seating section, quantity of tickets, and price. 4. Click "Buy" and follow the checkout process to complete your purchase.
What types of events can I find on Vivid Seats?
Vivid Seats offers tickets to a wide variety of live events, including concerts, sports games, theater performances, and more.
Can I trust the tickets I purchase on Vivid Seats?
Yes, Vivid Seats guarantees the authenticity of all tickets bought and sold on their platform.
How do I receive my tickets from Vivid Seats?
You can choose to receive your tickets via email, instant download, or have them shipped to you.
What payment methods does Vivid Seats accept?
Vivid Seats accepts all major credit cards, as well as PayPal, Apple Pay, and Google Pay.
How can I contact Vivid Seats customer support?
You can contact Vivid Seats customer support through their online form, live chat, or by calling their toll-free number.
What do I do if my event is cancelled or postponed?
In the event of a cancellation or postponement, Vivid Seats will work with you to find a suitable solution, such as a refund or exchange for another event.
Can I sell tickets that I bought on Vivid Seats?
Yes, you can sell tickets on Vivid Seats by creating a seller account and listing your tickets.
What is the Vivid Seats 100% Buyer Guarantee?
The Vivid Seats 100% Buyer Guarantee ensures that your tickets will be valid and authentic, and that you will receive them on time for your event.
How can I track the status of my order?
You can track the status of your order by logging into your Vivid Seats account and viewing your order history.
What do I do if there is an error processing my payment?
If you encounter an error while processing your payment, please contact Vivid Seats customer support for assistance.
How do I know if my tickets are electronic or physical/printed?
You can determine the type of tickets you purchased by checking your order confirmation email or by viewing your order details on the Vivid Seats website.
What is the delivery time for tickets purchased on Vivid Seats?
The delivery time for tickets may vary depending on the seller and delivery method chosen. Usually, electronic tickets are available immediately, while physical tickets may take a few days to be shipped and delivered.
Can I change or cancel my order?
Once an order is placed on Vivid Seats, it cannot be changed or cancelled. However, if your event is rescheduled or cancelled, you may be eligible for a refund or exchange.
What if my tickets are not as described?
If your tickets are not as described, Vivid Seats will work with you to find a resolution, such as a refund or replacement tickets.
Can I get a refund for my tickets?
Refund policies may vary depending on the event and seller. If your event is cancelled or postponed, you may be eligible for a refund. Otherwise, all sales are final.
Are there additional fees when purchasing tickets on Vivid Seats?
Yes, there may be additional fees such as service and delivery fees. These fees are shown before you complete your purchase.
Why am I unable to find the event I want to attend on Vivid Seats?
If you are unable to find a specific event on Vivid Seats, it may be sold out or not available on the platform. You can try searching for it on a different ticket marketplace or contacting the event organizer directly.
How do I access my tickets on the Vivid Seats mobile app?
To access your tickets on the Vivid Seats mobile app, log in to your account and go to the "My Tickets" section.
I haven't received my tickets. What should I do?
If you selected the electronic delivery method and have not received your tickets, please check your spam or junk folder. If they are not there, contact Vivid Seats customer support for assistance.
What should I do if my tickets are lost or stolen?
If your tickets are lost or stolen, contact Vivid Seats customer support immediately for assistance.
How do I use a promo code on Vivid Seats?
If you have a promo code, you can enter it at checkout to receive a discount on your ticket purchase.
Can I purchase VIP or premium tickets on Vivid Seats?
Yes, Vivid Seats offers a wide selection of VIP and premium tickets for events.
Why are the prices for tickets on Vivid Seats different from the face value?
Sellers on Vivid Seats determine the prices for tickets, which may be higher or lower than the original face value. This is common in the secondary ticket marketplace.
Is it safe to buy tickets from third-party sellers on Vivid Seats?
Vivid Seats guarantees the authenticity of all tickets bought and sold on their platform, including those from third-party sellers.
Can I transfer my tickets to someone else?
Yes, you can transfer your tickets to someone else through the Vivid Seats website or mobile app.
