What is voi?
VOI is an electric scooter rental company.
How do I rent a voi scooter?
To rent a voi scooter, you need to download the VOI app, create an account, and scan the QR code on the scooter to unlock it.
I can't find any available voi scooters in my area. What should I do?
There may be high demand for voi scooters in your area. Try checking again in a few minutes or walk to a nearby area where there may be more available scooters.
My voi scooter battery is low. What should I do?
You can check the battery levels in the app and find a nearby charging station to charge the scooter. If you are unable to find a charging station, please report the issue to VOI customer support.
The voi scooter I rented is not working properly. What should I do?
Please report the issue through the VOI app or contact customer support for assistance. Do not continue to ride the scooter if it is not functioning properly.
I received an error message saying "vehicle failure" on my voi scooter. What does this mean?
This means there is an issue with the scooter and it is not safe to ride. Please report the error through the app or contact customer support for assistance.
Can I ride a voi scooter on the sidewalk?
No, voi scooters are only allowed to be ridden on bike lanes and roads. Please follow local traffic laws and regulations while riding.
Can I ride a voi scooter without a helmet?
While it is not mandatory, VOI highly recommends wearing a helmet for your safety while riding.
How old do I have to be to rent a voi scooter?
In most cities, you must be 18 years or older to rent a voi scooter. However, age requirements may vary based on local regulations. Please check the VOI app or website for more information.
Can I reserve a voi scooter in advance?
At this time, voi does not offer a reservation feature. Scooters are available on a first-come, first-served basis.
How do I end my voi ride?
To end your ride, park the scooter in a designated parking area, and use the app to lock the scooter and end your ride.
I forgot to end my voi ride. Will I continue to be charged?
Yes, you will continue to be charged until you manually end your ride through the app.
Can I ride a voi scooter while under the influence of alcohol?
No, it is against the law and unsafe to ride a voi scooter while under the influence of alcohol or drugs.
Can I ride a voi scooter with a passenger?
No, voi scooters are designed for only one rider at a time.
My payment is not going through. What should I do?
Please check your payment details and make sure they are correct. If the issue persists, contact your bank or credit card company to ensure there are no issues on their end.
How can I report an issue with a voi scooter?
You can report issues through the VOI app or by contacting customer support through the app or website.
Can I return a voi scooter to a different location?
Yes, you can park and end your ride at any designated parking area within the service zone.
Are voi scooters easily accessible for people with disabilities?
Many voi scooters are designed to be accessible for people with disabilities. If you require additional assistance, please contact customer support for more information.
My voi account has been suspended. Why?
your voi account may be suspended due to violating the terms of service, such as riding under the influence, riding in restricted areas, or causing damage to a scooter.
How do I cancel my voi account?
To cancel your account, go to the settings in the app and select the option to delete your account. Please note that this action is irreversible and all personal data will be deleted.
Can I use voi scooters in other cities or countries?
Each city or country may have its own regulations and availability for voi scooters. Please check the VOI app or website for information on specific locations.
Can I ride a voi scooter with my child?
No, voi scooters are designed for adults only. Children should not ride on or be transported on voi scooters.
My voi scooter was stolen. What should I do?
If your voi scooter was stolen, report it through the app immediately and contact customer support for further assistance.
I received a citation for riding a voi scooter in a restricted area. Will voi cover the fine?
No, riders are responsible for any fines they may receive while using a voi scooter.
My voi scooter was damaged while I was riding it. Will I be charged for the damage?
If the damage was not caused by your improper use or violation of the terms of service, you will not be charged for the damage. Please contact customer support to report the issue.
Can I use a voi scooter without the app?
No, you need the voi app to rent and use a voi scooter.
I am having trouble unlocking a voi scooter. What should I do?
First, make sure you have a stable internet connection. If the issue persists, try restarting the app or checking your phone's Bluetooth settings. If the problem continues, please report the issue to customer support.
Can I carry any items while riding a voi scooter?
Yes, there is a small basket attached to the scooter where you can carry small items. However, please make sure the items are securely placed and do not obstruct your view while riding.
How do I contact voi customer support?
You can contact customer support through the app or by visiting the "Help" section on the VOI website.
