What is Vonage?
Vonage is a telecommunications company that offers Voice over Internet Protocol (VoIP) services for making and receiving phone calls over the internet.
What equipment do I need to use Vonage?
To use Vonage, you will need a broadband internet connection, a Vonage adapter or compatible phone, and a subscription to Vonage's services.
How do I set up Vonage?
Vonage offers step-by-step instructions for setting up your Vonage adapter or phone on their website. You can also contact customer support for assistance.
Why is my Vonage phone not working?
There are several possible reasons for your Vonage phone not working, including issues with your internet connection, power outage, or technical issues with your Vonage adapter. Check for any outage alerts on Vonage's website and contact customer support for assistance if needed.
Why can't I make calls on Vonage?
If you are unable to make calls on Vonage, it could be due to a billing issue, connectivity problems, or incorrect phone settings. Contact customer support for assistance in troubleshooting the issue.
I'm getting an "Unregistered line" error message on my Vonage phone. What does it mean?
This error message indicates that your phone is not properly connected to the Vonage network. Make sure all cables are securely connected, and if the issue persists, contact customer support for assistance.
How do I check my Vonage account balance?
You can log into your Vonage account online to check your balance. You can also call customer support for assistance in determining your account balance.
What should I do if my Vonage phone is not working during a power outage?
If your Vonage phone is not working during a power outage, it is likely due to the loss of internet connection. As long as you have battery backup for your internet modem, your Vonage phone should continue to work.
How do I troubleshoot poor call quality on Vonage?
Poor call quality on Vonage could be due to an unstable internet connection, outdated equipment, or network congestion. Check your internet speed and equipment, and contact customer support for further assistance.
Can I keep my current phone number when switching to Vonage?
Yes, Vonage offers number porting, which allows you to transfer your current phone number to Vonage's service. However, you may incur a fee for this service.
How do I add or change features on my Vonage account?
You can manage your Vonage features and settings by logging into your account online. Contact customer support for assistance if needed.
What is a Virtual Number on Vonage?
A Virtual Number allows you to add a second phone number to your Vonage account. This can be useful for businesses or individuals who want a local number in a different area code.
How do I cancel my Vonage account?
To cancel your Vonage account, you can log into your account online or contact customer support for assistance. Keep in mind that you may be required to pay an early termination fee if you are still under contract.
Can I use Vonage to make international calls?
Yes, Vonage offers international calling plans for an additional fee. Check their website for current rates and available countries.
Are there any restrictions on using Vonage overseas?
When using Vonage overseas, you may be subject to additional fees for international usage. Make sure to check with your plan and consider purchasing an international calling plan if needed.
How do I reset my Vonage phone?
You can reset your Vonage phone by simply unplugging it from the power source and plugging it back in. This will restart the phone and often resolve any issues.
Can I use my Vonage phone with my home security system?
Vonage provides information and support for using their service with home security systems, but it is ultimately up to the security system provider to ensure compatibility.
How do I change the voicemail greeting on my Vonage phone?
You can manage your voicemail greetings through your online account or by dialing *123 from your Vonage phone. Contact customer support for assistance if needed.
What is E911 on Vonage?
E911 is an enhanced version of 911 that allows emergency personnel to pinpoint your location when a call is made from your Vonage phone.
I am moving. How do I transfer my Vonage service to my new address?
You can transfer your Vonage service to your new address by contacting customer support. Keep in mind that fees may apply for this service.
Why am I unable to send faxes through Vonage?
Sending faxes through Vonage may require you to adjust the fax transmission settings on your machine and login to your online account to verify your faxing capabilities.
Can I use Vonage on multiple devices?
Yes, you can use Vonage on multiple devices as long as they are all connected to the same Vonage account.
How do I change my billing information on Vonage?
You can change your billing information by logging into your Vonage account online and updating your payment information or contacting customer support for assistance.
What is the Vonage referral program?
The Vonage referral program allows subscribers to earn a credit on their account by referring a friend or family member to sign up for Vonage services.
Can I use Vonage for business purposes?
Yes, Vonage offers business phone services with additional features and rates. You can find more information on their website or by contacting customer support.
Can I block specific phone numbers on Vonage?
Yes, you can block specific phone numbers on Vonage by logging into your online account and selecting the "Call Block" feature. You can also contact customer support for assistance.
Is there a mobile app for Vonage?
Yes, Vonage offers a mobile app for both Android and iOS devices, allowing you to make and receive calls on your Vonage phone number from your smartphone.
