Walgreens FAQ

Answers to your most common questions about Walgreens.

Quick, simple, and helpful information at a glance.

What should I do if I can't access my Walgreens account?
If you are having trouble accessing your Walgreens account, try resetting your password or contacting customer service for assistance.
How do I find my nearest Walgreens store?
You can use the store locator tool on the Walgreens website or app to find the nearest store to your location.
What should I do if my Walgreens order is missing or damaged?
If your order is missing or damaged, please contact Walgreens customer service for a resolution.
Can I return a product purchased from Walgreens?
Yes, Walgreens has a return policy for most products. Please check the specific return policy for the product you purchased or contact customer service for assistance.
How do I apply for a job at Walgreens?
You can apply for a job at Walgreens by visiting the careers page on their website and searching for available positions in your area.
Why am I experiencing issues with my Walgreens app?
If you are experiencing issues with the Walgreens app, try updating the app or reinstalling it. If the problem persists, contact customer service for further assistance.
Can I redeem my Balance Rewards points for cash?
No, Balance Rewards points cannot be redeemed for cash. They can be used towards purchases at Walgreens.
How can I find out if my local Walgreens has a specific product in stock?
You can check the availability of a product at your local Walgreens by using the store locator tool on the Walgreens website or app.
What should I do if my prescription is not ready when I go to pick it up?
If your prescription is not ready for pickup, please check with the pharmacy staff for an estimated time or contact customer service for assistance.
How can I refill my prescription at Walgreens?
You can refill your prescription at Walgreens by using the Walgreens website, app, or by contacting the pharmacy directly.
Why was I charged more for my prescription than the advertised price?
Some medication prices may vary depending on the location and insurance coverage. Contact customer service or speak with the pharmacy staff for clarification on your specific situation.
How do I sign up for Walgreens Balance Rewards program?
You can sign up for Walgreens Balance Rewards program by creating an account on the Walgreens website or app.
Why am I receiving an error message when trying to use my Balance Rewards points?
If you are receiving an error message when trying to use your Balance Rewards points, make sure you are using them within the specified timeframe or reach out to customer service for help.
What should I do if I receive the wrong medication from Walgreens?
If you receive the wrong medication from Walgreens, please contact customer service immediately for assistance.
How can I track my Walgreens order?
You can track your Walgreens order by using the tracking number provided in your order confirmation email or by logging into your account on the Walgreens website.
What is the Walgreens coupon policy?
You can find information about Walgreens' coupon policy on the Walgreens website or by contacting customer service.
How can I check my Walgreens gift card balance?
You can check your Walgreens gift card balance by calling the phone number listed on the back of the card or by visiting any Walgreens store.
What should I do if I am unsatisfied with a product purchased from Walgreens?
If you are unsatisfied with a product purchased from Walgreens, you may be eligible for a refund or exchange. Please check the specific product's return policy or contact customer service for assistance.
How can I sign up for Walgreens Auto-Reorder?
You can sign up for Walgreens Auto-Reorder by visiting the Walgreens Auto-Reorder page and selecting the products you want to have automatically refilled.
Why am I having trouble printing my Walgreens photos?
If you are having trouble printing your Walgreens photos, try using a different device or browser. You can also reach out to customer service for assistance.
How do I change or cancel my Walgreens order?
To change or cancel your Walgreens order, contact customer service as soon as possible. If the order has already shipped, it may not be possible to make changes.
Can I use multiple coupons on one item at Walgreens?
While some coupons can be stacked, it is best to check the specific coupon's terms and conditions or contact customer service for assistance.
How long will it take for my Walgreens photos to be ready?
The time it takes for Walgreens photos to be ready may vary, but most orders are ready for pickup within an hour. You can also choose to have them shipped to your home.
Where can I find information about Walgreens' COVID-19 vaccine availability?
You can find the most up-to-date information about Walgreens' COVID-19 vaccine availability on the Walgreens COVID-19 vaccine page or by contacting customer service.
How do I report a concern or complaint about a Walgreens product?
You can report any concerns or complaints about a Walgreens product by contacting customer service or filling out the online customer feedback form on the Walgreens website.
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