How do I delete my Wallapop account?
To delete your account, go to the 'Settings' section in the app or website, select 'Account' and then 'Delete account'. Follow the prompts to confirm the deletion.
Why can't I log in to my Wallapop account?
There could be several reasons for this, including incorrect login details or a temporary issue with the app or website. Try resetting your password or clearing the app's cache. If the problem persists, contact Wallapop customer support for further assistance.
What should I do if I encounter an error message while using Wallapop?
First, try closing the app and reopening it. If the error persists, try clearing the app's cache or updating to the latest version. If the problem still occurs, contact Wallapop customer support for help.
How can I report a problem with a transaction on Wallapop?
If you encounter an issue with a purchase or sale, you can report it by going to the listing and selecting 'Report' under the three dots menu. Describe the issue and any evidence you have, and Wallapop will investigate the matter.
Why is my listing not showing up on Wallapop?
If your listing does not appear in the search results, it may be because it violates Wallapop's guidelines or there is a technical issue. Check your listing and make sure it follows the rules, or contact Wallapop customer support for assistance.
How do I update my location on Wallapop?
To update your location, go to the 'Settings' section and choose 'Location'. Here you can enter your new address or turn on location services for the app to automatically detect your location.
What should I do if I receive a low-ball offer on Wallapop?
If you receive an offer that is much lower than your asking price, you can decline it or try negotiating with the buyer. If the offer is offensive or inappropriate, you can report it to Wallapop.
How do I change my profile picture on Wallapop?
To change your profile picture, go to the 'Settings' section and select 'Account'. Here you can upload a new profile picture or choose one from your existing uploads.
Why am I not receiving any notifications from Wallapop?
Make sure your notification settings are turned on in the app and on your device's settings. If notifications are enabled and you're still not receiving them, try updating the app or contacting Wallapop support for assistance.
How do I block a user on Wallapop?
To block a user, go to their profile and select the three dots in the top right corner. Choose 'Block user' and confirm. You can also report a user for inappropriate behavior or activity.
Can I list items for sale outside of my country on Wallapop?
No, Wallapop only allows users to list items within their country. If you want to sell to international buyers, you can use other platforms like eBay or Amazon.
How do I change the language in Wallapop?
The language in Wallapop is based on your device's language settings. To change the language, go to your device's settings and select the preferred language.
What can I do if I encounter a scam or fraudulent listing on Wallapop?
If you come across a suspicious or fraudulent listing, report it to Wallapop immediately. You can also contact your local authorities and provide them with the necessary information.
How can I edit or delete my Wallapop listing?
To edit or delete a listing, go to the listing and tap on the three dots in the top right corner. From there, you can choose to edit or delete the listing.
Why am I not able to message someone on Wallapop?
If you're unable to message a user, it could be because they have blocked you or have turned off their messaging settings. If you have been blocked, you will not be able to contact that user.
Can I delete a review I left for a seller/buyer on Wallapop?
No, once a review is submitted, it cannot be deleted. Make sure to leave honest and accurate reviews to help other users make informed decisions.
How do I change my username on Wallapop?
To change your username, go to the 'Settings' section and select 'Account'. Here you can change your username by tapping on 'Edit username'.
Why is my Wallapop listing not getting any views?
There could be several reasons for this, including low-quality photos or a high asking price. Make sure your listing is visually appealing and priced competitively to attract potential buyers.
What can I do if I encounter a problem with Wallapop's payment system?
If you are having trouble with the payment system, contact Wallapop customer support for assistance. You can also use alternative methods of payment, such as direct bank transfer or PayPal.
How do I leave feedback for a seller/buyer on Wallapop?
To leave feedback, go to the transaction details and select 'Leave feedback'. You can choose between positive, neutral, or negative feedback and write a comment about your experience.
Why is my Wallapop app constantly crashing?
If the app keeps crashing, try updating it to the latest version or clearing its cache. If the problem persists, contact Wallapop customer support for further assistance.
Can I sell digital items on Wallapop?
No, Wallapop only allows the sale of physical items. Digital items, such as e-books or software, are not allowed on the platform.
How do I change my email address associated with my Wallapop account?
To change your email address, go to the 'Settings' section and select 'Account'. Here you can update your email address by tapping on 'Edit email address'.
What should I do if I receive a damaged item from a seller on Wallapop?
If the item you received is damaged or not as described, you can open a dispute with the seller through Wallapop's transaction system. If necessary, you can also request a refund.
How do I change my password on Wallapop?
To change your password, go to the 'Settings' section and select 'Account'. Here you can create a new password by tapping on 'Change password'.
Why am I not able to list certain items on Wallapop?
Certain items may be prohibited or restricted on Wallapop, such as weapons, drugs, or counterfeit goods. Make sure to check Wallapop's guidelines before listing items for sale.
