Why am I not able to log in to my weareher account?
There could be a few reasons for this. It's possible that you entered your username or password incorrectly. If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login page. It's also possible that your account has been suspended or deleted due to violating our community guidelines. If you believe this is a mistake, please contact our support team for further assistance.
I'm seeing an "account suspended" message when trying to log in, what does that mean?
This means that your account has been temporarily suspended due to a violation of our community guidelines. This could be for reasons such as inappropriate conduct or language. Please review our guidelines and contact our support team if you believe this is a mistake.
Why am I not receiving the verification email after creating an account?
Make sure to check your junk/spam folder as the email might have been filtered there. If you still can't find it, please contact our support team for assistance.
How can I edit my profile on weareher?
You can edit your profile by clicking on the "Edit Profile" button on your profile page. From there, you can make changes to your display name, bios, and interests.
Why can't I upload photos to my profile?
There are a few reasons why this may be happening. Check to make sure the photo meets our guidelines, is a supported file type, and is not too large in size. If you continue to experience issues, please contact our support team for further assistance.
I'm not able to see any profiles or matches on weareher, what's going on?
It's possible that there are no users currently in your area or who fit your search preferences. Try expanding your search criteria or changing your location to see more profiles.
Why can't I send messages to other users on weareher?
In order to send messages, you must match with the user first. Once you have matched, you can send messages freely.
Why am I not receiving any messages on weareher?
If you are not receiving any messages, it could mean that other users are not interested in your profile or that they may not be ready to make the first move. Try updating your profile or reaching out to potential matches to increase your chances of receiving messages.
I received a message asking for my personal information, what should I do?
This could be a scam or phishing attempt, so it's important not to give out any personal information on the app. Please report the user to our support team and block them to prevent further communication.
How do I delete my weareher account?
You can delete your account by going to "Settings" and clicking on "Delete Account". Keep in mind that this action is permanent and cannot be undone.
Why am I experiencing slow loading times on the app?
This could be due to a poor internet connection or a large number of users on the app. Try connecting to a strong Wi-Fi network or restarting the app to see if it improves.
I received a notification saying my account has been restricted, why is this happening?
It's possible that your account has been temporarily restricted due to a violation of our community guidelines. This could be for reasons such as inappropriate conduct or language. Please review our guidelines and contact our support team if you believe this is a mistake.
How can I reset my password on weareher?
You can reset your password by clicking on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.
I accidentally swiped left on a profile, can I undo it?
Unfortunately, there is no option to undo a swipe left on weareher. You can rematch with the user by swiping right on their profile again.
Why am I seeing profiles from outside my set preferences?
Our algorithm tries to provide you with a variety of options based on your preferences, but it's possible that you may see profiles outside of your set preferences. You can adjust these preferences in your profile settings.
How can I report a fake or inappropriate profile on weareher?
You can report a profile by clicking on the three dots on the top right corner of their profile and selecting "Report User". Please include detailed information about the issue so our team can investigate.
Why am I not able to change my location on weareher?
Your location is automatically set based on your device's GPS. If you would like to change it, you can go to your device's settings and allow weareher to access your location.
I accidentally unmatched with a user, can I rematch with them?
If you have accidentally unmatched with a user, you will no longer be able to match with them again. Make sure to think carefully before unmatching with someone.
I'm not receiving any notifications from the app, what should I do?
Make sure that you have enabled notifications for weareher in your device's settings. If you have already done this and are still not receiving notifications, please contact our support team for assistance.
How can I upload more photos to my profile?
You can upload additional photos by clicking on the "Edit Profile" button on your profile page and choosing the "Add Photos" option. Keep in mind that you can only have a maximum of 6 photos on your profile.
Why was my photo removed from my profile?
Our team reviews all photos uploaded to the app to make sure they meet our guidelines. If your photo violates our guidelines, it will be removed. Inappropriate photos include those with nudity, graphic content, or copyrighted material.
How can I change my display name on weareher?
You can change your display name on your profile by clicking on the "Edit Profile" button and going to the "Display Name" section. Keep in mind that your display name must follow our community guidelines.
What do I do if I come across a user who is being disrespectful or offensive?
Please report the user to our support team by clicking on the three dots on the top right corner of their profile and selecting "Report User". We have a zero-tolerance policy for disrespectful or offensive behavior on our platform.
Why am I not receiving any likes or matches on my profile?
It's possible that your profile needs some sprucing up. Make sure to have a clear and welcoming bio, as well as some attractive photos. Also, try reaching out first to users who catch your interest.
How do I change my profile visibility on weareher?
By default, your profile is visible to all users on the app. However, you can change your visibility by going to "Settings" and adjusting the "Profile Visibility" option. Keep in mind that this may affect your chances of making new connections on the app.
Can I have more than one account on weareher?
No, we only allow one account per user. Having multiple accounts can result in
