What should I do if I encounter a "Login failed" error on WebAssign?
Make sure you're entering the correct login credentials and that your account is still active and not expired. If the issue persists, try resetting your password or contacting WebAssign support.
How do I access WebAssign if my school has a custom login page?
You can access your school's custom login page by clicking on the "Institution Login" button on the WebAssign homepage and selecting your school from the list.
Why am I getting a "Course key not recognized" error on WebAssign?
This error means that you are entering an incorrect course key. Please double-check the key and try again. If you're still having trouble, contact your instructor for the correct course key.
What do I do if I'm stuck on a problem in WebAssign?
You can use the "Help Me Solve This" button on the problem page to get guidance. You can also refer to the WebAssign online user guide or consult with your instructor for further assistance.
How do I upload a file as a submission on WebAssign?
You can upload a file by clicking on the "Attach" button in the submission window, selecting the file from your device, and then clicking "Submit."
Why am I receiving a "Submission Rejected" error on WebAssign?
This error means that your submission did not meet the assignment's requirements, such as a wrong file format or a missing file. Review the submission instructions and try again.
What should I do if I experience an internet connection error on WebAssign?
Check your internet connection and try refreshing the page. If the issue persists, try using a different browser or device. If you're still unable to connect, contact WebAssign support.
How do I access my grades on WebAssign?
You can view your grades by clicking on the "Grades" tab on the course homepage. Your grades may also be available on the individual assignment or question page.
Why am I getting a "Payment Required" error on WebAssign?
This error means that your access to the course or the type of content you're trying to access requires a payment. Contact your instructor or institution for more information.
How can I change my email address on WebAssign?
You can change your email address by going to the "My Options" menu and updating your email in the "Contact Information" section. Make sure to save your changes.
What should I do if I'm having trouble viewing my assignments on WebAssign?
Try clearing your browser's cache and cookies and then refreshing the page. If this doesn't work, try using a different browser or device. If the issue continues, contact WebAssign support.
How do I request an extension for an assignment on WebAssign?
You can request an extension by clicking on the "Request Extension" button on the assignment page. Your instructor will receive your request and decide whether to grant it or not.
Why is the "Submit" button disabled on WebAssign?
The "Submit" button is disabled when the submission window is closed or if it's past the due date/time. If you're within the submission window and before the deadline, try refreshing the page.
How do I change my password on WebAssign?
You can change your password by going to the "My Options" menu and selecting "Change Password." Follow the prompts to update your password.
Why am I receiving a "Calc Failed" error on a WebAssign problem?
This error means there was an issue with the calculations in the problem. Try refreshing the page or restarting your browser. If the issue persists, contact your instructor.
How do I access WebAssign on my mobile device?
You can access WebAssign on your mobile device by downloading the WebAssign app from the App Store or Google Play Store. You can also access it through your device's web browser.
Why am I seeing a "Submission Canceled" message on WebAssign?
This message means that you canceled your submission before it was completed. If you didn't mean to cancel, you can try resubmitting the assignment.
How do I join a WebAssign class as a new student?
You can join a WebAssign class by clicking on the "I Need to Enroll" button on the course join page and entering the course key provided by your instructor.
Why can't I access my previous assignments on WebAssign?
If the course has ended, your access to assignments may be restricted. You can check with your instructor for access or contact WebAssign support for assistance.
What should I do if my score is not reflecting correctly on WebAssign?
If you believe your score is incorrect, contact your instructor for them to review and adjust it if necessary. You can also review the assignment to see how your score was calculated.
How do I delete my WebAssign account?
You can request to delete your account by emailing [email protected]. Make sure to include your login email address and ask for the account deletion in your message.
Why am I getting a "Session Expired" error on WebAssign?
Your login session may have expired due to inactivity. Try refreshing the page and logging in again. If this happens frequently, try adjusting your session timeout settings in WebAssign.
How do I download my WebAssign textbook for offline use?
You can download the offline textbook by clicking on the "Options" menu and selecting "Download Book." The downloaded book will be in PDF format.
Why am I receiving a "Restricted Access" error on a resource in WebAssign?
This means that the content or resource is limited to certain users, such as instructors or premium subscribers. Contact your instructor for access or purchase a subscription.
How do I request an appeal on a graded assignment on WebAssign?
You can request an appeal by clicking on the "Request Appeal" button on the assignment grade page. Your instructor will receive your request and decide whether to grant it or not.
Why am I seeing a "Time Zone Error" message on WebAssign?
This means that the time zone on your device is different from the one set in your WebAssign account. Make sure to adjust your device's time zone settings to match your account's time zone.
How do I view and print my course materials on WebAssign?
You can view and print your course materials by going to the "Resources" tab on the course homepage and selecting the material you want to view or print.
