WebEx FAQ

Answers to your most common questions about WebEx.

Quick, simple, and helpful information at a glance.

What is Webex and how does it work?
Webex is a video conferencing and online meeting platform that allows users to connect and collaborate remotely through audio and video calls, screen sharing, and file sharing.
How do I join a Webex meeting?
To join a Webex meeting, you can click on the meeting link or enter the meeting number and password provided by the meeting host. You may also need to download the Webex app or join through a web browser.
Why am I getting an error message when trying to join a Webex meeting?
There could be various reasons for encountering an error message when joining a Webex meeting, such as incorrect meeting details, internet connection issues, or incompatible device or browser. Make sure to double-check the meeting information and troubleshoot any connectivity problems.
How many people can participate in a Webex meeting?
Depending on the plan and edition, Webex can host meetings with up to 100, 200, or 1000 participants. The host can also allow additional participants through the allow anyone to join setting.
Can I schedule a recurring Webex meeting?
Yes, you can schedule a recurring Webex meeting by selecting the Recurrence option and specifying the date, time, and frequency.
Why is my Webex screen sharing not working?
One possible reason could be that the host has not allowed participants to share their screens. Check with the host and ask them to enable the screen sharing option.
Do I need a Webex account to join a meeting?
No, you do not need a Webex account to join a meeting. You can join as a guest by entering your name and email address.
How do I record a Webex meeting?
To record a Webex meeting, the host needs to start the recording through the Record button. The host can also give participants the permission to record the meeting.
Why am I getting an Audio Connection Issue error during a Webex meeting?
This error message may appear when there is a problem with the internet connection or audio settings. Check your network connection and make sure your microphone and speakers are functioning correctly.
Can I use the Webex app on my mobile device?
Yes, Webex has a mobile app available for both iOS and Android devices. You can join and host meetings through the app.
How do I change my name in a Webex meeting?
To change your name in a Webex meeting, click on the Participants button and select More options. From there, you can change your name or display name.
Why does my webcam not work on Webex?
Your webcam may not work on Webex if it is not properly connected, or if it is being used by another application. Make sure your webcam is connected and not being used by any other program.
Can I share my screen on Webex?
Yes, you can share your screen on Webex by clicking on the Share Screen button on the bottom menu. You can choose to share your entire screen or specific applications.
How do I end a Webex meeting?
Only the host can end a Webex meeting by clicking on the Leave or End Meeting button. Participants can leave the meeting by clicking on the Leave button.
Why am I getting a Network Connection error on Webex?
This error may occur due to network connectivity issues. Make sure you have a stable internet connection and try restarting your device.
Can I chat with other participants in a Webex meeting?
Yes, you can chat with other participants in a Webex meeting by clicking on the chat icon on the bottom menu. You can also send private messages to individual participants.
Why does my audio keep cutting out on Webex?
This could be due to a poor internet connection or device microphone/speaker issues. Try moving closer to your Wi-Fi router or troubleshoot your audio device.
How do I change my background on Webex?
To change your background on Webex, click on the Virtual Background button on the bottom menu and choose from the available options. You can also upload your own custom background.
Can I use Webex for hosting webinars?
Yes, Webex offers a webinar feature for hosting online seminars, conferences, or workshops with a large audience.
How much does Webex cost?
Webex offers various pricing plans, including a free plan with limited features. For more advanced features and larger meeting capacities, paid plans start at $13.50 per month per host.
Is Webex secure?
Webex offers multi-layered security measures to protect user's data, including end-to-end encryption, secure meeting links, and password protection. For more details, you can refer to Cisco's Webex Security page.
Can I share files on Webex?
Yes, you can share files on Webex by clicking on the Share File button and selecting the file you want to share from your device.
Why is my Webex video frozen?
A frozen video may indicate a slow internet connection or issues with the camera. Make sure your internet speed is stable and try restarting your device or checking your camera settings.
How do I schedule a Webex meeting?
To schedule a Webex meeting, log into your account and click on Schedule on the home page. Fill in the meeting details, including date, time, and participants, and click on Schedule Meeting.
Can I edit a scheduled Webex meeting?
Yes, you can edit a scheduled Webex meeting by clicking on the meeting on your calendar and selecting Edit. You can make changes to the date, time, or participants and save the changes.
How do I improve the audio quality on Webex?
To improve audio quality on Webex, make sure you have a stable internet connection, use a headset or earphones, and minimize background noise. You can also adjust your microphone and speaker settings in the Webex app or on your device.
Why is my meeting audio not working on Webex?
Make sure your microphone and speakers are properly connected and check your audio settings on the Webex app or your device. You can also try leaving and rejoining the meeting or restarting your device.
How do I leave a Webex meeting?
To leave a Webex meeting, click on the Leave button on the bottom menu. If you are the host, you can choose to leave or end the meeting for all participants.