Wells Fargo FAQ

Answers to your most common questions about Wells Fargo.

Quick, simple, and helpful information at a glance.

What is Wells Fargo?
Wells Fargo is a multinational financial services company based in the United States.
How do I log in to Wells Fargo online banking?
You can log in to Wells Fargo online banking by visiting their website and entering your username and password.
I forgot my Wells Fargo online banking password, what should I do?
You can reset your online banking password by clicking on "Forgot Password" on the login page and following the instructions.
Why do I keep getting an error message when trying to log in to my Wells Fargo account?
There could be several reasons for this, including entering incorrect login credentials, an inactive account, or a technical issue. Try resetting your password or contacting customer service for assistance.
How can I deposit a check with Wells Fargo mobile banking?
You can deposit a check using the mobile banking app by selecting "Deposit" and following the prompts to take a photo of the front and back of the check.
Why is my Wells Fargo mobile app not working?
There could be various reasons for this, such as a poor internet connection, outdated app, or maintenance on the server. Try checking your internet connection or updating the app, and if the issue persists, contact customer service.
How do I close my Wells Fargo account?
You can close your Wells Fargo account by visiting a branch or contacting customer service. Be sure to withdraw all funds and pay any outstanding fees before closing your account.
My Wells Fargo debit card is not working, what should I do?
Make sure the card is not expired, and there are sufficient funds in the account. If the issue persists, contact customer service to report a potential issue with your card.
How can I dispute a charge on my Wells Fargo credit card?
You can dispute a charge by logging into your online account and selecting the option to dispute a charge. You can also call the number on the back of your credit card or visit a Wells Fargo branch.
What happens if I overdraft on my Wells Fargo account?
You may be charged an overdraft fee and interest on the negative balance. It's best to contact customer service to discuss available options.
Why is my Wells Fargo ATM card not working?
Make sure the card is not expired, and you are entering the correct PIN. If the issue persists, contact customer service to report a potential issue with your card.
How can I order checks for my Wells Fargo account?
You can order checks by logging into your account and selecting the option to "Order Checks" or by calling the number on the back of your debit/ATM card.
Can I transfer money between my Wells Fargo accounts?
Yes, you can transfer money between your Wells Fargo accounts through online banking or the mobile app.
Is there a fee for transferring money to a non-Wells Fargo account?
Yes, there is usually a fee for transferring money to a non-Wells Fargo account, but it may vary depending on the type of account and amount being transferred.
How long does it take for a check to clear in Wells Fargo?
It typically takes 1-2 business days for a check to clear in Wells Fargo, but it may vary depending on the amount and where the check is from.
Why is my Wells Fargo credit card not working?
Make sure the card is not expired, and you are not exceeding your credit limit. If the issue persists, contact customer service to report a potential issue with your card.
How can I make a loan payment on my Wells Fargo account?
You can make a loan payment by logging into your account and selecting the option to make a payment, or by calling the number on your statement.
What should I do if I receive a suspicious email or text message claiming to be from Wells Fargo?
Do not click on any links or provide any personal information. Forward the message to [email protected] and delete it.
Why am I experiencing slow transaction processing times with Wells Fargo?
There could be various factors causing this, such as high volume, technical issues, or issues with the merchant. If the issue persists, contact customer service for assistance.
How can I change my email or mailing address on my Wells Fargo account?
You can update your contact information by logging into your account and selecting the option to update personal details.
What is the routing number for Wells Fargo?
The routing number for Wells Fargo varies depending on your location and account type. You can find it on your checks or by contacting customer service.
How can I get a copy of my Wells Fargo account statement?
You can view and print your account statements by logging into your account and selecting the option to view statements. You can also request a paper copy by calling customer service or visiting a branch.
Is there a Wells Fargo mobile app?
Yes, Wells Fargo has a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
What should I do if I suspect fraudulent activity on my Wells Fargo account?
Contact customer service immediately to report any suspicious activity and have your account reviewed for any unauthorized transactions.
How do I update my personal information on my Wells Fargo account?
You can update your personal information, such as your address or phone number, by logging into your account and selecting the option to update personal details.
How can I order a new Wells Fargo debit card?
You can order a new debit card by logging into your account and selecting the option to request a new card, or by calling the customer service number on the back of your current card.
Is there a fee for using a non-Wells Fargo ATM?
Yes, there is usually a fee for using a non-Wells Fargo ATM, which may vary depending on the ATM and your account type.