WesBanco Online Services FAQ

Answers to your most common questions about Wesbanco.

Quick, simple, and helpful information at a glance.

What is wesbanco?
WesBanco is a regional bank that provides a variety of financial services to customers in Ohio, Kentucky, Pennsylvania, and West Virginia.
How do I sign up for online banking with wesbanco?
To sign up for online banking with WesBanco, you can visit their website or contact a local branch for assistance.
Why am I not able to access my online banking account with wesbanco?
There could be several reasons why you are unable to access your online banking account. It could be due to incorrect login credentials, a technical issue, or your account may be locked. You can try resetting your password or contacting customer service for further assistance.
What is the routing number for wesbanco?
The routing number for WesBanco is 043400036. This number is used for a variety of transactions, such as direct deposits, wire transfers, and electronic payments.
How do I report a lost or stolen debit card with wesbanco?
To report a lost or stolen debit card with WesBanco, you can call their customer service hotline at 1-800-905-9043.
Why am I getting an error message when trying to make a transaction with my debit card from wesbanco?
An error message may appear if your debit card is not working properly, there are insufficient funds in your account, or there could be a technical issue with the payment system. Contact customer service for assistance with troubleshooting the issue.
How can I apply for a loan with wesbanco?
You can apply for a loan with WesBanco by visiting their website or contacting a local branch for assistance. They offer a variety of loan options, including personal loans, home loans, and business loans.
What should I do if I forgot my online banking password for wesbanco?
If you forget your WesBanco online banking password, you can click on the "Forgot Password" link on the login page to reset it. You will need to verify your identity and then follow the prompts to create a new password.
Why am I not receiving my statements via email from wesbanco?
If you are not receiving your statements via email from WesBanco, it is possible that your email address on file is incorrect or there could be a technical issue. You can contact customer service to update your email address or request to receive your statements by mail.
How can I find a nearby wesbanco branch or ATM?
You can use the online branch locator on WesBanco's website to find a branch or ATM near you. You can also download their mobile app for a convenient way to locate branches and ATMs on the go.
Why am I receiving an overdraft fee from wesbanco?
Overdraft fees may be charged if you exceed your available account balance. It's important to monitor your account and ensure you have enough funds to cover your transactions to avoid these fees.
Can I set up automatic bill payments through wesbanco's online banking?
Yes, you can set up automatic bill payments through WesBanco's online banking feature. This allows you to schedule recurring payments for bills, such as your mortgage or utility bills.
How can I dispute a charge on my wesbanco debit or credit card?
If you need to dispute a charge on your WesBanco debit or credit card, you can contact their customer service hotline at 1-800-905-9043. They will assist you with filing a dispute and investigating the charge.
What is the minimum balance requirement for a wesbanco checking account?
The minimum balance requirement for a WesBanco checking account varies depending on the type of account. It is best to contact a local branch for more information.
How do I contact customer service for wesbanco?
You can contact WesBanco's customer service by phone at 1-800-905-9043 or by visiting a local branch. You can also reach out to them through their website or social media channels.
How do I update my contact information with wesbanco?
To update your contact information, such as your address or phone number, you can log in to your online banking account or visit a local branch.
Why am I receiving a "stopped payment" message when trying to make a transaction with wesbanco?
A "stopped payment" message may appear if you have requested to stop payment on a specific transaction. It could also be a technical issue or your account may be on hold. Contact customer service for assistance with further information.
How do I cancel my direct deposit with wesbanco?
To cancel your direct deposit with WesBanco, you will need to contact the company or entity that is sending the funds and request to stop the direct deposit from being sent to your WesBanco account.
Why am I receiving a "temporarily unavailable" message on the wesbanco website?
A "temporarily unavailable" message on the WesBanco website could mean that the site is experiencing technical difficulties or undergoing maintenance. You can try accessing the website at a later time or contact customer service for further assistance.
How can I open a savings account with wesbanco?
To open a savings account with WesBanco, you can visit a local branch or apply online through their website. You will need to provide personal information and make an initial deposit to open the account.
Can I transfer money between my wesbanco accounts and accounts at other banks?
Yes, you can transfer money between your WesBanco accounts and accounts at other banks through their online banking platform, or by contacting customer service. Fees may apply for external transfers.
Why am I not receiving my wesbanco statements through mail?
If you are not receiving statements via mail from WesBanco, it could be due to a change of address or a technical issue. You can update your address through online banking or contact customer service for assistance.
How do I update my email address for wesbanco's e-statements?
To update your email address for e-statements with WesBanco, you can log in to your online banking account and go to the e-statement options or contact customer service for assistance.
Why am I not receiving my deposit statement from wesbanco through mail?
If you are not receiving deposit statements via mail from WesBanco, it could be due to a change of address or a technical issue. You can update your address through online banking or contact customer service for assistance.
How can I activate my wesbanco debit or credit card?
To activate your WesBanco debit or credit card, you can call their customer service hotline at 1-800-905-9043 or visit a local branch for assistance.
Why is my debit card from wesbanco declined when trying to make a purchase?
Your debit card from WesBanco may be declined if there are insufficient funds in your account, your card has expired, or there is a security hold on your account. Contact customer service for more information.
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