What is WeTransfer?
WeTransfer is a file transfer service that allows you to easily send large files to other people.
How do I use WeTransfer?
To use WeTransfer, go to wetransfer.com, select the file(s) you want to send, enter the recipient's email address, and click on the "Transfer" button.
What is the maximum file size allowed on WeTransfer?
The maximum file size allowed on WeTransfer is 2GB for free accounts and 20GB for paid accounts.
Why does my WeTransfer transfer keep failing?
There could be several reasons why your WeTransfer transfer is failing, such as a poor internet connection, an issue on the recipient's end, or a file size limit.
What do I do if my WeTransfer transfer gets stuck?
If your WeTransfer transfer gets stuck, try refreshing the page or restarting the transfer. If the issue persists, you may need to contact WeTransfer support for assistance.
Why am I getting an error message when trying to download a file from WeTransfer?
There could be various reasons for an error message when downloading a file from WeTransfer, such as a broken link, expired transfer, or internet connection problems.
Can I resume an interrupted WeTransfer download?
Yes, you can resume an interrupted WeTransfer download if you have the correct download link and the transfer has not expired.
What does it mean when I get an error message saying "invalid link" on WeTransfer?
This error message indicates that the transfer link you are trying to access is not a valid one. Double-check the link or contact the sender to resend the file.
How can I delete a file from my WeTransfer transfer?
To delete a file from your WeTransfer transfer, click on the "Trashcan" icon next to the file you want to delete.
Can I cancel a WeTransfer transfer once it's been sent?
No, unfortunately, once a WeTransfer transfer has been sent, it cannot be canceled.
Why am I getting an error message saying "recipient not found" on WeTransfer?
This error message indicates that the email address you entered as the recipient is not registered with WeTransfer. Make sure you have the correct email address or contact the recipient to confirm if they have a WeTransfer account.
How can I change the email notifications I receive from WeTransfer?
To change your email notification settings on WeTransfer, go to your account settings and select the notifications you want to receive.
Are there any file types that are not allowed on WeTransfer?
Yes, certain file types such as executable files (.exe), compressed files (.zip), and restricted file types (e.g., illegal content) are not allowed on WeTransfer.
Why can't I send a folder on WeTransfer?
WeTransfer does not support sending folders. You will need to compress the folder into a zip file before sending it.
Is there a limit to the number of files I can send at once on WeTransfer?
No, there is no limit to the number of files you can send at once on WeTransfer.
How long do files stay on WeTransfer?
WeTransfer files are available for download for seven days. After that, they are deleted from our servers.
Can I download a WeTransfer file using my mobile device?
Yes, you can download a WeTransfer file using a mobile device as long as it has enough storage space and a stable internet connection.
Why are all my WeTransfer downloads failing?
If all your WeTransfer downloads are failing, there may be an issue with your internet connection or device. Try restarting your device or contacting WeTransfer support for assistance.
Can I transfer files from my phone to my computer using WeTransfer?
Yes, you can send files from your phone to your computer using WeTransfer's mobile app or website.
How can I change the language on WeTransfer?
To change the language on WeTransfer, scroll to the bottom of the webpage, click on the language menu, and select your preferred language.
Is my WeTransfer account password-protected?
No, WeTransfer accounts are not password-protected. Anyone with access to the transfer link can download files from it.
Can I track who has downloaded my WeTransfer files?
No, WeTransfer does not have a feature to track who has downloaded your files.
Why do I keep getting a "transfer expired" message on WeTransfer?
This message means that the file transfer link has expired, and the recipient can no longer download the file. You may need to resend the transfer if the recipient still needs the file.
How can I contact WeTransfer support for help?
You can contact WeTransfer support through their support page or by sending an email to [email protected].
Can I transfer large files without using WeTransfer?
Yes, there are other file transfer services such as Google Drive, Dropbox, or OneDrive that allow you to send large files.
Why am I getting a "server error" message on WeTransfer?
A server error on WeTransfer can occur due to a temporary issue with the server or your internet connection. Try refreshing the page or contacting WeTransfer support if the error persists.
Is WeTransfer safe to use to send confidential files?
WeTransfer has built-in encryption and has several security measures in place to protect your files. However, if you have highly confidential files, it may be best to use a more secure file transfer service.
