What is Whatnot?
Whatnot is an online marketplace where users can buy and sell unique and handmade items.
Why am I unable to log in to my Whatnot account?
This could be due to incorrect login credentials, internet connectivity issues, or the account being suspended. Please make sure you have the correct login information and try again. If the issue persists, reach out to Whatnot customer support for further assistance.
How do I report a problem with an item I purchased on Whatnot?
To report a problem with a purchase, go to your order details and click on the "Report a Problem" button. From there, follow the prompts to explain the issue and reach out to the seller for a resolution. If the problem cannot be resolved, you can also open a case with Whatnot customer support.
Why is an item I wanted to purchase no longer available on Whatnot?
Items on Whatnot are unique and one-of-a-kind, so they can sell out quickly. If an item you wanted is no longer available, you can try reaching out to the seller to see if they can make a similar item or keep an eye out for similar listings on the platform.
How do I cancel an order on Whatnot?
To cancel an order, go to your order details and click on the "Cancel Order" button. Please note that this option is only available before the seller ships out the item. After that, you will need to reach out to the seller directly to request a cancellation.
Why was my order cancelled by the seller?
This could happen if the seller was unable to fulfill the order, the item was no longer available, or there was a problem with the payment. You will receive a notification from Whatnot regarding the cancellation and any necessary next steps.
How long does it take for an item to be shipped on Whatnot?
Shipping times can vary depending on the seller and the item's location. Please check the estimated shipping time on the item listing or reach out to the seller directly for more information.
I received an item from Whatnot, but it's not what I expected. What can I do?
If the item you received is not as described, damaged, or missing parts, you can open a case with Whatnot customer support. Please provide as much information and evidence as possible to support your claim.
How do I track my order on Whatnot?
Once an item is shipped, you will receive a tracking number from the seller. You can use this tracking number to track your package on the shipping carrier's website or through the Whatnot app.
Can I sell counterfeit items on Whatnot?
No. Whatnot strictly prohibits the sale of counterfeit or inauthentic items. If you come across any such listings, please report them to Whatnot customer support immediately. For more information, please refer to Whatnot's Terms of Service.
I never received my order from Whatnot. What should I do?
If your order has passed the estimated delivery date and you have not received it, please reach out to the seller for an update on the shipment. If the seller is unable to provide a resolution, you can open a case with Whatnot customer support.
Why am I being asked to verify my identity on Whatnot?
As part of our security measures, Whatnot may request users to complete an identity verification process. This is to ensure the safety and security of both buyers and sellers on the platform.
I can't find the item I want to buy on Whatnot. Can I request a specific item?
Yes, you can request a specific item by filling out the "Special Request" form on the Whatnot app. The team will then try to find a seller who can fulfill your request.
How do I leave feedback for a seller on Whatnot?
You can leave feedback for a seller by going to your order details, scrolling down to the "Leave Feedback" section, and rating the seller's communication, shipping time, and item quality. Please remember to leave honest and constructive feedback.
What payment methods are accepted on Whatnot?
Whatnot accepts all major credit and debit cards, such as Visa, Mastercard, American Express, and Discover. You can also pay using PayPal.
What is the return policy for items purchased on Whatnot?
Each seller on Whatnot has its own return policy, which should be clearly stated on the listing. If you are unsure, you can reach out to the seller directly for more information or refer to Whatnot's Returns and Refunds policy.
I'm experiencing technical issues on the Whatnot app. What should I do?
If you are experiencing technical difficulties on the app, try closing the app and restarting it. If the issue persists, try updating the app to the latest version or reach out to Whatnot customer support for assistance.
How can I become a seller on Whatnot?
To become a seller on Whatnot, go to the "Sell on Whatnot" section on the app and follow the steps to create a seller profile. You will need to complete an identity verification process and agree to Whatnot's Seller Agreement.
Can I negotiate the price of an item on Whatnot?
While there is no specific feature for price negotiation, you can always reach out to the seller and make an offer. The final price and terms will be left to the discretion of the seller.
I accidentally deleted my account on Whatnot. Can I recover it?
No, deleted accounts cannot be recovered on Whatnot. If you wish to use the app again, you will need to create a new account.
How do I edit my shipping address on Whatnot?
To edit your shipping address, go to your account settings and click on the "Shipping Address" tab. From there, you can edit or add new addresses.
I'm having trouble uploading photos of my item on Whatnot. What should I do?
If you are having trouble uploading photos, make sure they are in JPEG or PNG format and meet the minimum size requirements. If the issue persists, try restarting the app or reaching out to Whatnot customer support for assistance.
I received a notification from Whatnot about a possible safety concern. What does this mean?
If you received a safety concern notification, it means that Whatnot has identified potential risks or violations on your account. You may be asked to complete additional steps or provide more information to resolve the issue.
How do I change my email address on Whatnot?
To change your email address, go to your account settings and click on the "Email Address" tab. From there, you can edit your current email and add a new one.
What is a prohibited item on Whatnot?
Prohibited items on Whatnot include weapons, drugs, hazardous materials, stolen goods, and any illegal or fraudulent items. For a comprehensive list, please refer to Whatnot's Prohibited Items policy.
How do I contact Whatnot customer support?
You can contact Whatnot customer support through the "Contact Us" form on the
