WhoScored FAQ

Answers to your most common questions about WhoScored.

Quick, simple, and helpful information at a glance.

How do I navigate the whoscored website?
The whoscored website can be easily navigated by using the top menu bar and its drop-down options.
What should I do if I forgot my password?
If you forgot your password, click on "Forgot Password" on the login page and follow the prompts to reset your password.
Why am I getting an error message when trying to log in?
You may be entering incorrect login credentials. Make sure you are using the correct username and password. If the issue persists, try resetting your password.
How do I find a specific team or player on whoscored?
Use the search bar on the top right corner of the website to search for a team or player by name.
Why am I not able to view certain features on the website?
Some features may only be available to registered users. Make sure you are logged in to your account to access all features.
What is the meaning of the different statistics displayed for a player or team?
You can visit the whoscored glossary for a detailed explanation of all the statistics used on the website.
How often is player and team data updated on whoscored?
Player and team data is updated on a daily basis, including match statistics, player ratings, and injuries.
What should I do if I notice incorrect data or statistics for a player or team?
You can report any errors or inaccuracies by clicking on the "Report Data Issue" button on the specific player or team's page.
Can I view whoscored in a different language?
Yes, whoscored is available in multiple languages. You can change the language by clicking on the globe icon on the top right corner of the website.
How do I access live scores and updates for ongoing matches?
Click on the "Live" tab on the top menu bar to access live scores, line-ups, and match commentary for ongoing matches.
Why am I getting pop-up ads while using whoscored?
Whoscored is a free website and relies on advertisements for revenue. You can use an ad blocker to prevent pop-up ads.
How can I contact customer support for further assistance?
You can reach out to whoscored's customer support team by filling out the contact form on their website.
Can I customize the layout and appearance of the website?
Yes, you can personalize the layout and appearance by clicking on the "Customize" button on the top menu bar and selecting your preferred options.
How do I create a whoscored account?
You can create an account by clicking on the "Sign Up" button on the top right corner of the website and filling out the required information.
Can I use whoscored on my mobile device?
Yes, the website is fully optimized for mobile devices, and you can also download the whoscored app for iOS and Android.
Why am I not receiving email notifications from whoscored?
Check your spam or junk folder to make sure the emails are not being filtered. If the issue persists, contact customer support for assistance.
How do I submit a match report?
You can submit a match report by clicking on the "Submit Match Report" button on the top menu bar and following the instructions.
Why am I not able to access certain content on the website?
Some content, such as player statistics, may only be available to premium subscribers. You can upgrade your account to access all features.
How do I cancel my subscription?
You can cancel your subscription by going to your account settings and selecting the option to cancel.
What happens if I cancel my subscription?
Your subscription will be active until the end of the billing period, after which you will no longer have access to premium features.
Can I get a refund if I am not satisfied with my subscription?
Whoscored does not offer refunds for cancelled subscriptions.
Why am I unable to view match highlights and videos?
Some videos may only be available to users in certain regions due to broadcasting rights. You can try using a VPN to access the videos.
How do I report abusive or inappropriate content on the website?
You can report any abusive or inappropriate content by clicking on the "Report Content" button on the specific page and following the prompts.
Is whoscored affiliated with any football clubs or organizations?
Whoscored is an independent website and is not affiliated with any football clubs or organizations.
How do I subscribe to receive updates and newsletters from whoscored?
You can subscribe to receive updates and newsletters by providing your email address on the bottom of the whoscored homepage.
Can I advertise on whoscored?
Yes, you can advertise on whoscored by contacting the website's commercial team through the contact form on their website.
How can I provide feedback or suggestions for the website?
You can submit feedback or suggestions by clicking on the "Send Feedback" button on the top menu bar and filling out the form.