World of Tanks FAQ

Answers to your most common questions about World of Tanks.

Quick, simple, and helpful information at a glance.

What is World of Tanks?
World of Tanks is a free-to-play online multiplayer game where players control armored vehicles and compete against each other to complete objectives or eliminate other players.
How do I download World of Tanks?
You can download World of Tanks from the official website or through the game clients for PC, Xbox, PlayStation, or mobile devices.
Why can't I log in to my account?
There could be several reasons for this issue. Make sure you are using the correct username and password and check for any server maintenance or known login issues on the official forums.
What should I do if my game crashes or freezes?
Try restarting your computer and updating your graphics drivers. You can also try deleting the game cache or reinstalling the game.
Why am I experiencing lag or latency in the game?
This could be due to a slow internet connection or high server traffic. You can try resetting your router or contacting your internet service provider for assistance.
How do I report a player for cheating or inappropriate behavior?
Right-click the player's name in the chat or game interface and select "Report Player." You can also submit a ticket to the game support team with the player's name and evidence.
Why am I being kicked out of the battle back to the garage?
This could be due to a connection issue or if the battle has ended. Try restarting your game and checking your internet connection.
What does the "Connection interrupted" message mean?
This means your internet connection to the game server has been lost. Check your internet connection and try again.
Why can't I join a platoon with my friend?
Make sure you and your friend are playing on the same server and have the correct game version. You can also try clearing your platoon request history in the game settings.
How do I change my in-game name?
In the game settings, go to the "Account Management" tab and select "Change Username." There may be a fee for changing your name.
Can I transfer my account progress to a different server?
No, account progress cannot be transferred between servers.
Why am I receiving a "Server busy" error message?
This could be due to high server traffic or server maintenance. You can check for any known issues on the official forums or try again later.
What should I do if I encounter a bug or technical issue?
You can report the issue on the official forums or submit a ticket to the game support team with details and screenshots.
Why is my game client stuck on the loading screen?
This could be due to a corrupt game file. Try deleting the game cache or reinstalling the game.
How do I change my graphics settings?
In the game settings, go to the "Graphics" tab and adjust the settings to your preference. You may need to restart the game for the changes to take effect.
Can I play World of Tanks on a Mac?
Yes, there is a Mac version of the game available for download on the official website.
Why am I not receiving my daily login bonus?
Make sure you are logging in with the correct account. Your daily login bonuses may also have expired if you did not log in for several consecutive days.
What does the "Failed to connect to the server" message mean?
This means your connection to the game server was unsuccessful. Check your internet connection or try connecting to a different server.
How do I sell my tank?
In the garage, select the tank you want to sell and click the "Sell" button. Keep in mind that you will only receive half of the tank's purchase price as compensation.
Can I transfer gold or premium account time to another player?
No, gold and premium account time are non-transferable.
Why am I unable to buy in-game items with gold or credits?
This could be due to server maintenance or a bug. Try again later or report the issue to the game support team.
How do I apply camouflage to my tank?
In the garage, select the tank and click the "Exterior" tab. From there, select the camouflage you want to apply and click "Apply."
Why is my tank's crew not receiving any experience points?
Crew experience is only gained through battles or by using crew experience boosters. Make sure you are playing battles with the correct tank and game mode.
How do I leave a clan?
Go to the "Clan" tab in the game settings and click on the clan you want to leave. Select "Leave Clan" and confirm the action.
Why is my in-game voice chat not working?
Make sure your microphone is properly connected and check your sound settings in the game. You can also try restarting the game.
How do I request support for a payment issue?
Submit a ticket to the game support team with details about the payment issue. You may also need to provide a screenshot of the transaction.
Are there any age restrictions for playing World of Tanks?
Players must be at least 13 years old to play World of Tanks. Parental consent is required for players under 18 years old.