How do I sign up for a WorldRemit account?
You can sign up for a WorldRemit account by visiting our website or downloading our mobile app.
How do I send money using WorldRemit?
To send money, you will need to log into your account and follow the instructions on the website or app.
What payment methods does WorldRemit accept?
We accept debit and credit cards, as well as bank transfers.
How long does it take for a transfer to be processed?
Transfer processing times vary depending on the delivery method and destination. You can check estimated delivery times on our website.
Can I cancel or modify a transfer?
Depending on the stage of the transfer, you may be able to cancel or modify it. Please log into your account and check the transfer status for more information.
Why was my transfer declined?
Transfers can be declined for various reasons, such as incorrect recipient details or security concerns. Please check the transfer status for more information or contact our customer support team.
What is the maximum amount I can send?
The maximum amount you can send may vary depending on your location and the destination country. Please log into your account and check the transfer limit for more information.
How do I track my transfer?
You can track your transfer by logging into your account and clicking on the transfer status. You will also receive email updates on the transfer status.
Can I send money to a mobile wallet?
Yes, you can send money directly to a mobile wallet in certain countries. Please check our website for a list of available countries.
How do I add a new recipient?
To add a new recipient, log into your account and click on the "Add Recipient" button. Follow the instructions on the website or app to add the recipient.
Are there any additional fees for sending money?
We strive to keep our fees transparent and competitive. Please check the fees and exchange rates on our website before making a transfer.
What is the exchange rate used for my transfer?
The exchange rate used for your transfer can be found on our website. We always offer competitive exchange rates.
Can I send money to a business or organization?
Yes, you can send money to select businesses and organizations in certain countries. Please check our website for a list of available businesses and organizations.
How do I receive a refund for a cancelled transfer?
If your transfer was cancelled, the refund will be processed back to the original payment method used. It may take a few business days for the refund to appear in your account.
Can I make a transfer without a debit/credit card?
Yes, you can make a transfer using bank transfer as a payment method. Please note that bank transfers may take longer to process.
I received an error message during my transfer, what should I do?
If you received an error message, please check the transfer status for more information. If the issue persists, please contact our customer support team.
How do I change my account information?
You can change your account information by logging into your account and accessing the profile settings. Please note that some information, such as your full name, may not be changed for security reasons.
Can I transfer money between different currencies?
Yes, you can transfer money between supported currencies. Please note that currency exchange fees may apply.
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page and follow the instructions.
Is WorldRemit available in my country?
WorldRemit is available in over 150 countries. Please check our website for a list of available countries.
Is there a mobile app for WorldRemit?
Yes, we have a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
How do I contact WorldRemit customer support?
You can contact our customer support team by logging into your account and clicking on the "Contact Us" link. You can also find our contact information on our website.
Can I schedule a transfer for a future date?
Yes, you can schedule a transfer for a future date. Please note that the exchange rate and fees may be different on the scheduled date.
Can I use WorldRemit to pay bills?
Yes, you can use WorldRemit to pay bills in select countries. Please check our website for a list of available bill payment services.
Is WorldRemit safe and secure?
We take our customers' security seriously and have various safety measures in place, such as end-to-end encryption and strict verification procedures.
What happens if my transfer is not received by the recipient?
If your transfer is not received by the recipient, please contact our customer support team and we will work to resolve the issue.
How do I leave feedback or file a complaint?
We value our customers' feedback and have a feedback form available on our website. If you would like to file a complaint, please contact our customer support team.
