Wrike FAQ

Answers to your most common questions about Wrike.

Quick, simple, and helpful information at a glance.

What should I do if I encounter an "Access Denied" error message while trying to log in to Wrike?
This error message could mean that your account has been deactivated or that you do not have the necessary permissions to access the system. Contact your Wrike account administrator for assistance.
Why am I receiving an "API request limit" error message when using the Wrike API?
Wrike has a limit on API requests to prevent server overload. Upgrade your Wrike subscription to increase your API request limit.
How do I fix the "Server Error" message when trying to access Wrike?
This could be a temporary server issue. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Wrike customer support.
What does the "File Upload Failed" error message mean when trying to upload files to a task in Wrike?
This could be due to a slow or unstable internet connection. Try again with a stronger connection or use Wrike's desktop app for more reliable file uploads.
How do I resolve the "Task Not Found" error message in Wrike?
This error could occur if the task has been deleted, or if you do not have sufficient permissions to view it. Check your task list for any deleted tasks or contact your account administrator for access rights.
Can I recover a task that has been accidentally deleted in Wrike?
Yes, you can restore a deleted task within 30 days. Go to the recycle bin and find the task, then click "Restore" to recover it.
What should I do if I keep getting logged out of Wrike unexpectedly?
This could be due to a known issue with certain browsers. Try using a different browser or clearing your cache. If the issue persists, contact Wrike support.
How do I fix the "Project Not Found" error message in Wrike?
This could occur if the project has been deleted, or if you do not have sufficient permissions to view it. Check your project list for any deleted projects or contact your account administrator for access rights.
Why am I seeing a "Connection Error" message when using Wrike's mobile app?
This could be due to connectivity issues. Make sure you have a stable internet connection or try reloading the app. If the issue persists, contact Wrike support for further assistance.
How can I troubleshoot the "Server Error 500" message in Wrike?
This could be an issue with Wrike's servers. Try refreshing the page or clearing your browser's cache. If the problem persists, contact Wrike support for assistance.
Why are some of my tasks and projects missing from my Wrike account?
This could be due to a system update or a sync error. Try clearing your cache or logging out and back in. If the tasks are still missing, contact Wrike support for assistance.
How can I fix the "Login credentials incorrect" error message when trying to log in to Wrike?
Double-check that you are using the correct username and password. If the issue persists, try resetting your password or contact Wrike support for assistance.
Why am I receiving a "User not found" error message when trying to add a new user to my Wrike account?
Make sure you have entered the correct email address for the user. If the user already exists, contact Wrike support for assistance.
What should I do if I get a "Task Node Not Found" error message in Wrike?
This could be due to a corrupted task. Try deleting and recreating the task or contact Wrike support for further assistance.
Why am I getting a "Suspicious Account Activity" error message in Wrike?
Wrike has detected unusual account activity, such as multiple failed login attempts or access from a suspicious IP address. Follow the steps provided in the error message to secure your account.
How do I resolve the "Folder Already Exists" error message when trying to create a new folder in Wrike?
Make sure the folder name you are trying to create does not already exist. If the issue persists, contact Wrike support for assistance.
Can I change my username in Wrike?
No, the username is tied to your email address and cannot be changed. However, you can change your display name in your account settings.
Why am I seeing a "Time Tracking Not Enabled" error message in Wrike?
This could be because time tracking is not enabled for your account. Contact your Wrike account administrator to enable time tracking for your workspace.
How do I fix the "Blank Page" error when trying to access Wrike?
This could be a temporary server issue. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Wrike support.
Why am I receiving a "Billing Plan Change Failed" error message in Wrike?
This could be due to a server issue or a problem with your payment method. Contact Wrike support for assistance.
What should I do if I get an "Invalid Request Body" error message when trying to make changes in Wrike?
Make sure all required fields are filled out correctly. If the issue persists, contact Wrike support for assistance.
How do I fix the "User Permissions Error" when trying to access a file in Wrike?
This could be due to limited permissions set by the file owner. Contact the file owner or your Wrike account administrator for access rights.
What does the "Data Transfer Failed" error message mean in Wrike?
This could be due to a slow or unstable internet connection. Try again with a stronger connection or use Wrike's desktop app for more reliable data transfers.
How do I resolve the "User Image Upload Failed" error message in Wrike?
This could be due to a corrupt or unsupported file type. Try using a different image file or contact Wrike support for further assistance.