XTB Service FAQ

Answers to your most common questions about Xtb.

Quick, simple, and helpful information at a glance.

What is xtb?
xtb is a popular online trading platform that allows users to trade a variety of financial instruments, including stocks, currencies, and commodities.
How do I open an account with xtb?
You can open an account with xtb by visiting their website and following the registration process. You will need to provide personal information and undergo a verification process.
What are the minimum requirements to open an xtb account?
The minimum requirements to open an xtb account vary by country and account type. Generally, you will need to be at least 18 years old and have a valid form of identification.
How can I deposit funds into my xtb account?
You can deposit funds into your xtb account using various methods, including bank transfer, credit/debit card, and e-wallets. You can find a full list of available deposit methods on the xtb website.
What is the minimum deposit for an xtb account?
The minimum deposit for an xtb account also varies by country and account type. Typically, it ranges from $0 to $250.
Can I trade with xtb on my mobile device?
Yes, xtb has a mobile app available for iOS and Android devices. It offers similar features to the web platform, allowing you to trade on-the-go.
How can I place a trade on xtb?
To place a trade on xtb, you can search for the instrument you want to trade, select the position size and order type, and then click on "Buy" or "Sell."
What is the maximum leverage available on xtb?
The maximum leverage available on xtb varies by instrument and account type. It can range from 1:2 to 1:200.
What are the trading hours for xtb?
The trading hours for xtb depend on the market you are trading in. You can find the specific trading hours for each instrument on the xtb website.
How can I view my trading history on xtb?
To view your trading history on xtb, you can go to the "History" tab on the trading platform. You can also view your account statement for a more detailed overview.
What is a margin call on xtb?
A margin call on xtb occurs when your account balance falls below the required margin for your open positions. This may prompt you to add more funds to your account or close some positions.
How can I change my leverage on xtb?
You can change your leverage on xtb by contacting the customer support team or sending a request through the trading platform. The requested leverage change will be subject to approval.
Can I trade with xtb on the weekends?
Yes, xtb offers cryptocurrency trading on weekends, but other markets are closed during that time.
What is a spread on xtb?
A spread on xtb refers to the difference between the bid and ask price of an instrument and represents the cost of trading.
How can I calculate my profits/losses on xtb?
You can calculate your profits/losses on xtb by subtracting the opening price from the closing price and multiplying the result by the position size.
Why was my xtb trade rejected?
Your xtb trade may be rejected due to insufficient funds, market volatility, or technical issues. Please contact customer support for further assistance.
How can I set up price alerts on xtb?
To set up price alerts on xtb, you can click on the bell icon next to the instrument you want to monitor and add the desired price level.
What is a demo account on xtb?
A demo account is a simulated trading account that allows you to practice trading without using real money. xtb offers a free demo account for users to test their platform and strategies.
Can I change my account currency on xtb?
No, once you have chosen your account currency on xtb, it cannot be changed. You will need to open a new account with the desired currency.
How can I withdraw funds from my xtb account?
You can withdraw funds from your xtb account by submitting a withdrawal request through the trading platform or contacting customer support. The funds will be transferred to your chosen withdrawal method.
What should I do if I forget my xtb account password?
If you forget your xtb account password, you can click on "Forgot password" on the login page and follow the instructions to reset it.
Why am I receiving a "Connection Error" on xtb?
A "Connection Error" on xtb can occur due to poor internet connection, server downtime, or technical issues. Try refreshing the page or contact customer support for assistance.
Can I transfer funds between my xtb accounts?
No, xtb does not allow transfers between accounts. You can only deposit and withdraw funds from your linked bank account or e-wallet.
How can I contact xtb customer support?
You can contact xtb customer support through their website, email, phone, or live chat. They are available 24/5 to assist with any queries or issues.
Is xtb regulated?
Yes, xtb is regulated by various financial authorities in different countries, such as the Financial Conduct Authority (FCA) in the UK and the Cyprus Securities and Exchange Commission (CySEC).
What is the "market closed" message on xtb?
The "market closed" message on xtb indicates that the specific market you are trying to trade is currently closed, and you cannot place any orders. The market will open again during its respective trading hours.
Free Submission
Free Webpage Submission

Submit your webpage using our free tool.

Submit Now