Yealink FAQ

Answers to your most common questions about Yealink.

Quick, simple, and helpful information at a glance.

My Yealink phone is showing "No Service" or "No Network". What does this mean?
This error message means that your phone is unable to connect to the network. This can be due to a range of reasons such as issues with your internet connection, network settings, or a malfunction in the phone's hardware. Please check your network connectivity and if the issue persists, contact your network provider or Yealink support for further assistance.
What should I do if my Yealink phone is stuck on "Obtaining IP address"?
This error message means that your phone is unable to acquire a valid IP address from your network. Check your network settings and try restarting your phone. If the issue continues, try resetting your network settings or contacting your network provider for assistance.
My Yealink phone keeps freezing or crashing. What can I do?
There could be a variety of reasons for frequent freezing or crashing on your Yealink phone, such as a software glitch, incompatible settings, or insufficient memory. Try updating your phone's software to the latest version, and if the issue persists, try resetting your phone or contacting Yealink support for further assistance.
I am getting an "Out of range" error on my Yealink phone. How can I fix it?
This error message typically appears when your phone is unable to connect to a base station or wireless network. Check your phone's connection to the base station or network and try resetting your phone. If the issue continues, contact Yealink support for further assistance.
Why am I getting a "Failed to retrieve account data" error on my Yealink phone?
This error message indicates a problem with your phone's account setup or configuration. Check your account credentials and settings, and try resetting your phone's network configuration. If the issue persists, contact your network provider or Yealink support for assistance.
I am unable to make or receive calls on my Yealink phone. What can I do?
Check your phone's network connection and make sure you have a stable internet connection. If the issue persists, try restarting your phone or check your network settings. If the problem continues, contact your network provider or Yealink support for further assistance.
Why does my Yealink phone keep showing "Registration Failed"?
This error message usually means that your phone is having trouble registering with your network provider's server. Check your network settings, make sure they are compatible with your network provider's requirements, and try resetting your phone. If the issue persists, contact your network provider or Yealink support for assistance.
I am getting an "Upgrade Failed" error on my Yealink phone. What should I do?
This error message indicates an issue with your phone's software upgrading process. Try updating your phone manually through the phone's web interface or contacting Yealink support for further instructions and assistance.
My Yealink phone is showing "Maintenance Mode" on the screen. What does this mean?
This error message appears when your phone's software is either being updated or has encountered an internal error. If the phone stays in maintenance mode for an extended period, try restarting your phone or contacting Yealink support for further assistance.
How do I change the language settings on my Yealink phone?
Press the "Menu" button, go to "Basic Settings," then select "Language" and choose the desired language from the list. For more detailed instructions, please refer to the Yealink user manual or contact Yealink support.
I am not hearing a dial tone on my Yealink phone. What can I do?
Check your phone's connection to the base station or network and make sure the volume is turned up. If the issue persists, try restarting your phone or resetting the network settings. If the problem continues, contact Yealink support for further assistance.
How do I access voicemail on my Yealink phone?
Press the "Voicemail" button on your Yealink phone, enter your voicemail PIN if prompted, and follow the instructions to access your voicemail messages. For further assistance, please refer to the Yealink user manual or contact Yealink support.
My Yealink phone is showing "Not Registered" on the screen. What does this mean?
This error message means your phone is not registered with your network provider's server. Check your network settings and try resetting your phone. If the issue continues, contact your network provider or Yealink support for further assistance.
How do I update the firmware on my Yealink phone?
The easiest and most recommended way to update the firmware on your Yealink phone is through the phone's web interface. For detailed instructions, please refer to the Yealink user manual or contact Yealink support.
My Yealink phone is showing "Line Busy" when I try to make a call. Why?
This error message means that someone else is currently using the line, or there may be a network issue. If the problem persists, check your network connection and try restarting your phone. If the issue continues, contact your network provider or Yealink support for further assistance.
Can I use my Yealink phone with a different service provider?
Yes, as long as the service provider supports SIP-based phones, you should be able to use your Yealink phone with a different provider. Please check the compatibility with your preferred provider and follow their instructions for setup and configuration.
My Yealink phone's screen has gone blank. How can I fix it?
If the screen is completely blank, try checking the phone's power source and connections. If the issue persists, try restarting your phone or contacting Yealink support for assistance.
How do I configure the date and time on my Yealink phone?
Press the "Menu" button, go to "Basic Settings," then select "Time and Date," and choose the appropriate time zone and whether to use automatic daylight saving time adjustment. For more detailed instructions, please refer to the Yealink user manual or contact Yealink support.
My Yealink phone's display is showing garbled or distorted characters. What can I do?
This could be a problem with the phone's software or hardware. Try resetting the phone's settings, or if the issue persists, contact Yealink support for further assistance.
Can I transfer calls on my Yealink phone?
Yes, you can transfer calls on your Yealink phone by using the transfer button or following the instructions in the user manual. If you encounter any issues, please contact Yealink support for assistance.
My Yealink phone is displaying "Invalid Account" or "Authentication Failed". What does this mean?
These error messages appear when there is an issue with the phone's account setup or configuration, or the account credentials are incorrect. Check your account settings and try resetting your phone's network settings. If the problem continues, contact your network provider or Yealink support for further assistance.
How do I adjust the ringer volume on my Yealink phone?
You can adjust the ringer volume on your Yealink phone by pressing the "Volume" button while the phone is on-hook or during a call. Alternatively, you can go to "Basic Settings" > "Sound