What is Yesware?
Yesware is a email productivity tool that helps users track, schedule, and personalize their emails.
How do I install Yesware?
You can install Yesware by downloading the extension for your preferred browser.
Why am I not receiving any confirmation emails from Yesware?
This could be due to a delay in processing or an incorrect email address. Please check your spam folder and make sure your email address is entered correctly in your Yesware settings.
Can I use Yesware with my personal email address?
Yes, Yesware can be used with any email address. However, certain features may only be available for professional email addresses.
How do I stop Yesware from tracking my emails?
You can turn off tracking by deselecting the "Track" option when composing an email, or by adjusting your tracking settings in the Yesware dashboard.
Why is my email showing as "Pending" in Yesware?
This means that your email has been sent but has not been opened yet. Once the recipient opens the email, it will be marked as "Opened" in Yesware.
Can I schedule emails to be sent at a later time with Yesware?
Yes, you can schedule emails to be sent at a specific date and time using the "Schedule" feature in Yesware.
How do I update my Yesware settings?
You can update your settings by clicking on the Yesware icon in your browser and selecting "Settings".
Why are my tracked emails not syncing with my CRM?
This could be due to an error in the integration settings between Yesware and your CRM. Please check your integration settings or contact Yesware support for assistance.
How do I uninstall Yesware from my browser?
You can uninstall Yesware by going to your browser's "Extensions" or "Add-ons" settings, finding Yesware, and selecting "Remove" or "Uninstall".
Can I use Yesware on my mobile device?
Yes, Yesware has a mobile app that can be downloaded from the App Store or Google Play Store.
How do I reset my Yesware password?
You can reset your password by clicking on "Forgot Password" on the login page.
Why am I not able to see my email templates in Yesware?
This could be due to an error in syncing your email templates. Please try logging out and back in, or contact Yesware support for assistance.
How do I import contacts to Yesware?
You can import contacts from a .csv file or directly from your email account by going to the "Contacts" tab in the Yesware dashboard.
Why am I receiving error messages when trying to send emails with attachments?
This could be due to an issue with your internet connection or a temporary issue with the Yesware server. Please wait a few minutes and try again, or contact Yesware support for assistance.
Can I customize the tracking settings for individual emails?
Yes, you can adjust the tracking settings for each email by clicking on the Yesware icon when composing the email.
How do I know if my email has been opened with Yesware?
You will receive a notification and see a green checkmark next to the email in your Yesware dashboard when the email has been opened.
Can I use Yesware with multiple email accounts?
Yes, you can use Yesware with multiple email accounts. Simply log in to Yesware with each email account separately.
How do I upgrade my Yesware plan?
You can upgrade your plan in the Yesware dashboard or by contacting sales at [email protected].
Why is my Yesware toolbar not showing up in Gmail?
This could be due to an issue with your browser or a temporary issue with the Yesware server. Please try refreshing the page or clearing your browser's cache, or contact Yesware support for assistance.
Can I track emails sent to distribution lists?
Yes, you can track emails sent to distribution lists by adding the list as a contact in Yesware and checking the "Track" option when composing the email.
Is Yesware secure to use?
Yesware is committed to keeping your data safe and follows industry-leading security standards. For more information, please visit our security page: https://www.yesware.com/security/.
Why am I receiving a "Bad Request" error message in Yesware?
This could be due to an issue with your internet connection or a temporary issue with the Yesware server. Please wait a few minutes and try again, or contact Yesware support for assistance.
Can I use Yesware on a team or in a collaborative setting?
Yes, Yesware offers team plans that allow for collaboration and sharing of email templates, campaigns, and data.
How do I cancel my Yesware subscription?
You can cancel your subscription in the Yesware dashboard or by contacting support at [email protected].
Why am I not able to access certain features in Yesware?
This could be due to your plan limitations or a temporary issue with the Yesware server. Please check your plan details or contact Yesware support for assistance.
