What is Yotpo?
Yotpo is a customer reviews platform that allows businesses to collect and display reviews from their customers.
How do I set up Yotpo for my business?
You can set up Yotpo by following the step-by-step guide on their website or by contacting their customer support team for assistance.
What can Yotpo be used for?
Yotpo can be used for collecting and displaying customer reviews, increasing brand trust, improving SEO, and driving sales.
Can I integrate Yotpo with my e-commerce platform?
Yes, Yotpo has integrations with popular e-commerce platforms such as Shopify, Magento, and WooCommerce.
How often are Yotpo reviews updated on my website?
Yotpo reviews are typically updated in real-time, so any new reviews will appear immediately on your website.
What is the average rating threshold for Yotpo reviews?
The average rating threshold for Yotpo reviews is 4 stars.
Can I customize the appearance of Yotpo reviews on my website?
Yes, Yotpo offers a variety of customization options for displaying reviews, including widgets, badges, and carousels.
Can I respond to customer reviews through Yotpo?
Yes, Yotpo has a feature that allows businesses to respond to customer reviews directly through the platform.
How can I encourage customers to leave reviews on my website?
Yotpo offers features such as post-purchase email requests and incentives to help businesses encourage customers to leave reviews on their website.
What happens if a customer leaves a negative review on my website?
Yotpo has a moderation system in place to allow businesses to review and potentially dispute negative reviews before they are published.
Can I import existing reviews from other platforms into Yotpo?
Yes, Yotpo has an import feature that allows businesses to bring in reviews from other platforms such as Google, Facebook, and Yelp.
What should I do if I encounter an error message while using Yotpo?
If you encounter an error message, try refreshing the page or clearing your browser's cache. If the issue persists, contact Yotpo's customer support for assistance.
How do I track the performance of my reviews on Yotpo?
Yotpo has a dashboard where businesses can track their review performance, including ratings, sentiment analysis, and engagement metrics.
Can I use Yotpo to collect reviews from my social media pages?
Yes, Yotpo has a feature that allows businesses to collect reviews from their Facebook and Instagram business pages.
Can I moderate reviews from my Yotpo mobile app?
Yes, the Yotpo mobile app allows businesses to moderate reviews on the go.
Is Yotpo compliant with GDPR regulations?
Yes, Yotpo is committed to complying with GDPR regulations and has implemented measures to protect customer data.
Can I use Yotpo on my mobile website?
Yes, Yotpo is compatible with mobile websites and offers a mobile-optimized review display.
How can I prevent spam reviews on my website?
Yotpo has built-in spam protection measures, such as CAPTCHA and review verification, to prevent spam reviews from being published.
Can I export my Yotpo reviews to use on other platforms?
Yes, Yotpo offers an export feature that allows businesses to export their reviews to a CSV or Excel file.
How do I integrate Yotpo with my email marketing campaigns?
Yotpo integrates with popular email marketing platforms such as Mailchimp, allowing businesses to include customer reviews in their email campaigns.
Can I request reviews from customers who made a purchase offline?
Yes, Yotpo has an offline review request feature that allows businesses to request reviews from customers who made a purchase in-store.
How do I change the email address for Yotpo notifications?
You can contact Yotpo support to change the email address for Yotpo notifications.
Can I use Yotpo to collect feedback from my customers?
Yes, Yotpo offers a feedback feature that allows businesses to gather feedback from their customers, which can be used to improve their products and services.
How can I add a Yotpo review slider to my website?
You can add a Yotpo review slider by following the instructions on their website or by contacting their customer support for assistance.
Can I customize the emails sent to customers for review requests?
Yes, Yotpo allows businesses to customize the emails sent to customers for review requests with their own branding and messaging.
Is there a limit to the number of reviews I can display on my website using Yotpo?
No, there is no limit to the number of reviews you can display using Yotpo.
