What is Zengo?
Zengo is a mobile wallet app that allows you to securely store, send, and receive cryptocurrencies.
How do I download Zengo?
Zengo is available for download on both the App Store and Google Play Store.
Can I use Zengo on multiple devices?
Yes, you can use Zengo on multiple devices as long as you have your recovery phrase.
What is a recovery phrase?
A recovery phrase is a unique set of words that allow you to recover access to your Zengo wallet in case you lose or change your device.
How many words are in a recovery phrase?
There are 24 words in a Zengo recovery phrase.
How do I back up my recovery phrase?
Zengo will prompt you to write down and securely store your recovery phrase when you first set up the app.
Can I change my recovery phrase?
No, for security reasons, your recovery phrase cannot be changed.
What should I do if I lose my recovery phrase?
If you lose your recovery phrase, you will not be able to access your Zengo wallet. Make sure to write down and securely store your recovery phrase.
Can I import a wallet from another cryptocurrency wallet into Zengo?
Yes, Zengo supports the importing of wallets from other wallets, as long as they are compatible.
How do I send a cryptocurrency using Zengo?
To send a cryptocurrency, go to the "Send" tab, enter the recipient's wallet address, the amount you want to send, and confirm the transaction.
Can I cancel a transaction on Zengo?
No, once a transaction is confirmed, it cannot be canceled.
Why is my transaction pending on Zengo?
A transaction may be pending if the network is congested or there is an issue with the recipient's wallet.
How long does it take for a transaction to be approved on Zengo?
The time it takes for a transaction to be approved varies depending on network congestion and the recipient's wallet.
Can I use Zengo to purchase cryptocurrency?
No, Zengo does not support purchasing cryptocurrency within the app.
Why did my transaction fail on Zengo?
A transaction may fail if there is an issue with the recipient's wallet or if there was an error during the transaction.
Can I use Zengo while offline?
No, Zengo requires an internet connection to function.
Is Zengo available in all countries?
No, Zengo is currently available in select countries. You can check the list of supported countries on Zengo's website.
How do I update Zengo?
Zengo will prompt you to update the app when a new version is available. You can also check for updates in the App Store or Google Play Store.
Can I use Zengo on a jailbroken/rooted device?
No, Zengo does not support jailbroken or rooted devices for security reasons.
How do I contact Zengo's customer support?
You can contact Zengo's customer support by sending an email to [email protected] or by using the in-app chat feature.
Why is my Zengo wallet showing a zero balance?
If your wallet is showing a zero balance, there may be an issue with the blockchain or your wallet may have been compromised. Contact Zengo's customer support for assistance.
Can I recover my Zengo wallet if I forget my password?
No, your password cannot be recovered. Make sure to keep your password in a secure place.
How do I change my password on Zengo?
To change your password, go to the "Profile" tab, select "Security", and then select "Change Password".
Can I receive funds from someone who is not using Zengo?
Yes, you can receive funds from anyone, regardless of whether or not they are using Zengo.
Is Zengo open source?
Yes, Zengo is open source and the code can be viewed on GitHub.
Can I delete my Zengo wallet?
Yes, you can delete your Zengo wallet by going to the "Profile" tab, selecting "Remove Account" and following the prompts. However, this action is irreversible and you will lose access to any funds in the wallet. Make sure you have your recovery phrase before deleting your wallet.
