ZeroSSL FAQ

Answers to your most common questions about Zerossl.

Quick, simple, and helpful information at a glance.

What is ZeroSSL?
ZeroSSL is a free and automated SSL certificate provider.
How do I obtain an SSL certificate from ZeroSSL?
You can obtain an SSL certificate from ZeroSSL by following their step-by-step guide on their website: https://zerossl.com/ssl
What is an SSL certificate?
An SSL certificate is a digital certificate that verifies the identity of a website and encrypts the information sent between the website and its users.
How long is the validity of an SSL certificate from ZeroSSL?
The validity of an SSL certificate depends on the type of certificate you choose. ZeroSSL offers both 90-day and 1-year certificates.
Why is my SSL certificate not working?
There could be a few reasons why your SSL certificate is not working, such as incorrect installation or expired certificate. Refer to ZeroSSL's troubleshooting guide for more information: https://zerossl.com/ssl/help.html
What is a certificate signing request (CSR)?
A CSR is a file created by the webserver to generate an SSL certificate. It contains information about the website and the public key.
How do I generate a CSR?
Follow ZeroSSL's guide on how to generate a CSR for your particular webserver: https://zerossl.com/ssl/help.html#howDoICreateACertificateSigningRequest
Can I use a ZeroSSL certificate for multiple domains?
Yes, you can use a Multi-Domain SSL certificate from ZeroSSL for up to 100 domains.
Can I use a ZeroSSL certificate for subdomains?
Yes, you can use a Wildcard SSL certificate from ZeroSSL to secure an unlimited number of subdomains for your website.
Is there a cost for using ZeroSSL?
No, ZeroSSL offers their SSL certificates for free.
How does ZeroSSL make money if they offer free SSL certificates?
ZeroSSL offers additional services and products, such as a premium SSL certificate with longer validity and additional features, for a fee.
Do I need to renew my SSL certificate from ZeroSSL?
Yes, SSL certificates from ZeroSSL need to be renewed before expiration to avoid any interruption in security for your website.
How do I renew my SSL certificate from ZeroSSL?
You can renew your SSL certificate by following the guide on ZeroSSL's website: https://zerossl.com/ssl/renew
What is a Certificate Authority (CA)?
A Certificate Authority is an organization that verifies the identity of a website and issues digital certificates.
Is ZeroSSL a trusted Certificate Authority?
Yes, ZeroSSL is a trusted CA and their certificates are recognized and trusted by all major web browsers.
Can I get a refund for my SSL certificate from ZeroSSL?
No, ZeroSSL does not offer refunds for their SSL certificates.
What is a private key?
A private key is a long string of characters used to encrypt and decrypt data sent between a website and its users.
Can I use my own private key with a ZeroSSL certificate?
No, ZeroSSL generates a new private key for each certificate. However, you can export your private key for backup purposes.
Why is my private key not working with my ZeroSSL certificate?
Double-check that you have entered the correct private key during the installation process. If the issue persists, contact ZeroSSL support for assistance.
What is an intermediate certificate?
An intermediate certificate is a subordinate certificate used to link your SSL certificate to a trusted root certificate.
Do I need to install the intermediate certificate from ZeroSSL?
Yes, you need to install the intermediate certificate along with your SSL certificate for proper validation on all devices and browsers.
Why is my website showing a "Not Secure" warning?
This could be because your SSL certificate is not installed correctly or has expired. Check your certificate's status and installation to resolve the issue.
Can I use a ZeroSSL certificate on my email server?
Yes, you can use a ZeroSSL certificate on your email server, as long as it supports SSL and you have configured it correctly.
Why is my website showing a "Mixed Content" warning?
This happens when your website has some resources (images, scripts, etc.) loading over HTTP instead of HTTPS. Update all resources to use HTTPS to resolve the issue.
Can I use ZeroSSL on my local development server?
Yes, you can generate a free SSL certificate from ZeroSSL for your local server by following their guide: https://zerossl.com/ssl/local
My website is still showing a "Not Secure" warning even after installing an SSL certificate from ZeroSSL.
This could be because some resources on your website are not loading over HTTPS or a misconfiguration. Use a tool like WhyNoPadlock to identify any issues and fix them.
I am receiving an "Invalid Certificate" error when accessing my website with a ZeroSSL certificate.
This could be due to an incorrectly installed certificate or a mismatch between the certificate and your website information. Refer to ZeroSSL's help section for assistance.
Can I use ZeroSSL for my e-commerce website?
Yes, you can use a ZeroSSL certificate to secure your e-commerce website and keep your customers' information safe.
Is ZeroSSL compatible with all web hosting providers?
Yes, ZeroSSL should work with all web hosting providers. However, if you are encountering any issues, reach out to your provider for support.
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